Client Solutions Director
Vor 6 Tagen
We are seeking a highly experienced and skilled Client Solutions Director to lead our Global Customer Service Organization. As a key member of our leadership team, you will be responsible for building and managing a high-performing team of Technical Account Managers and B2C support agents.
Key Responsibilities- Manage a team of Technical Account Managers who ensure the technical onboarding of our newest business partners and a smooth SDK implementation process.
- Manage a team of B2C support agents who provide solutions to our mobile gamers with technical issues related to our partners' games.
- Become the link between various stakeholders, teams, and clients to provide solutions to maximize their business goals.
- Evolving our service organization based on our geographical expansion as well as service and organizational needs arising from growing business with Enterprise clients.
- Ensure a consistent level of knowledge and quality in the execution of your teams.
- Collaborate with the product and technical teams to ensure our platform meets client needs and provides a positive user experience.
- Ensure up-to-date product and technical documentation in alignment with our product team.
- Minimum 3 years of experience in a leadership role within a service organization, preferably in the (mobile) ad tech industry.
- Proven track record of building and managing high-performing teams.
- Strong analytical and problem-solving skills with the ability to work with data – use SQL to query databases, Excel and other analytics tools.
- Ability to build and maintain strong relationships with clients and colleagues.
- You thrive in a team environment and are an excellent cross-team collaborator with excellent analytical and communication skills.
- Basic Knowledge of HTML and JavaScript or one basic programming or scripting language.
- You have a working knowledge of how different technical systems communicate with each other, such as being able to test HTTP REST endpoints and understand what could go wrong when they don't work.
- Plus: You are familiar with Java/Kotlin/Swift or have experience building your own apps.
- Plus: Understanding of the mobile ad tech landscape and current best practices.
We are part of the AppLike Group ecosystem, a hub of disruption and thought leadership in the app economy. Our company is home to an advanced tech stack, powerful financial backing from Bertelsmann, and a long-term growth mindset.
What We Offer- Work-Life Package: 2 remote days per week, 30 vacation days, 3 weeks per year of remote work, flexible working hours, dog-friendly kick-ass office in the center of the city.
- Wealth building: virtual stock options for all our regular employees.
- Relocation Package: Visa & legal support, relocation bonus, reimbursement of German Classes costs and more.
- Happy Belly Package: Monthly company lunch, tons of free snacks and drinks, free breakfast & fresh delicious pastries every Monday.
- Physical & Mental Health Package: In-house gym with personal trainer, various classes like Yoga with expert teachers.
- Activity Package: Regular team and company events, hackathons.
- Education Package: Opportunities to boost your professional development with courses and trainings directly connected to your career goals.
- Free of charge access to our EAP (Employee Assistance Program) which is a counseling service designed to support your mental health and well-being.
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