Client Solutions Director
vor 2 Wochen
Unlock Your Potential at adjoe GmbH:
adjoe GmbH is a pioneering mobile ad platform that is revolutionizing the way app partners connect with users and generate revenue. Our cutting-edge advertising solutions, including the innovative Playtime ad unit, have propelled us to the top of the industry, making us a go-to choice for app publishers worldwide. As part of the AppLike Group ecosystem, adjoe GmbH combines advanced technology, strong financial backing, and a growth-focused mindset.
Role Overview: Customer Service Director
As a Customer Service Director at adjoe GmbH, you will lead a global team dedicated to providing top-notch support to our business partners and customers. Reporting to the Chief Revenue Officer, you will collaborate with cross-functional teams to ensure seamless technical support and service delivery.
Key Responsibilities:- Lead a team of Technical Account Managers and B2C support agents to facilitate smooth onboarding and resolve technical issues for app partners and mobile gamers.
- Act as a liaison between stakeholders, teams, and clients to optimize business outcomes.
- Elevate service organization to support geographical expansion and growing client needs.
- Collaborate with product and technical teams to enhance platform functionality and user experience.
- Maintain high standards of service quality and knowledge across teams.
- Minimum 3 years of leadership experience in (mobile) ad tech or service industry.
- Demonstrated ability to build and manage high-performing teams.
- Strong analytical and problem-solving skills, proficiency in SQL and Excel.
- Excellent relationship-building and communication skills.
- Basic understanding of HTML, JavaScript, and technical systems.
- Experience with Java/Kotlin/Swift and mobile ad tech landscape is a plus.
- Work-Life Balance: Flexible work arrangements, including remote work options.
- Wealth Building: Virtual stock options for employees.
- Relocation Support: Visa assistance, relocation bonus, language classes reimbursement.
- Wellness Benefits: Gym access, yoga classes, mental health counseling.
- Team Events: Regular company gatherings and hackathons.
- Professional Development: Training opportunities aligned with career goals.
If you are passionate about ad tech and seeking a dynamic role in a fast-growing international company, join adjoe GmbH and be part of our mission to build better ad technologies.
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