Customer Service Team Lead

vor 23 Stunden

Munich, Bayern, Deutschland Remote Team Solutions Vollzeit
Job Description

We are seeking a highly skilled and experienced professional to join our team as a Customer Service Team Lead at Remote Team Solutions.

About the Role:

  • Lead a team of customer service representatives to ensure exceptional customer experience and high-quality service delivery.
  • Develop and implement training programs to enhance team members' skills and knowledge.
  • Monitor and track team performance, providing coaching and feedback to improve productivity and efficiency.
  • Stay up-to-date with industry trends and best practices in sales and customer service.
  • Collaborate with cross-functional teams to ensure seamless communication and effective problem-solving.

Responsibilities:

  • Develop and execute training plans to enhance team members' skills and knowledge.
  • Provide coaching and feedback to team members to improve performance and productivity.
  • Monitor and track team performance, identifying areas for improvement and implementing corrective actions.
  • Stay current on industry trends and best practices in sales and customer service.
  • Collaborate with cross-functional teams to ensure effective communication and problem-solving.

Requirements:

  • 2+ years of experience in customer service or sales leadership.
  • Proven track record of improving team performance and productivity.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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