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Customer Service Representative

vor 2 Monaten


Dortmund, Nordrhein-Westfalen, Deutschland Decathlon Vollzeit
Job Overview:

As a vital member of our customer service team, you will play a key role in ensuring a seamless experience for our clients. Your responsibilities will encompass various aspects of customer interaction and support.

Key Benefits:
  • Flexible Work Schedule: Enjoy the freedom to design your own work hours, with the possibility of remote work up to four days a week.
  • Work-Life Harmony: Maintain a balanced work schedule of 37.5 hours per week (7.5 hours daily).
  • Financial Incentives: Access to monthly and annual performance bonuses, along with contributions to your retirement plan.
  • Employee Perks: Receive a 30% discount on all Decathlon private label merchandise.
  • Mental Health Support: Benefit from 30 vacation days, complimentary and confidential online mental health counseling, and the opportunity for a one-month sabbatical every two years.
  • Career Growth: Take advantage of various training programs and regular communication with your supervisor.
  • Team Culture: Be part of a dynamic team that shares a passion for sports.
Main Duties:
  • Provide assistance to customers throughout the ordering journey.
  • Address customer inquiries regarding products and services through various communication channels.
  • Manage complaints and process returns, warranty claims, and credits.
  • Document and maintain processes within the database.
  • Make informed decisions regarding refunds, credits, and warranty claims in accordance with internal policies.
  • Lead initiatives aimed at improving processes and enhancing the overall customer experience.
Qualifications and Skills:
  • A passion for sports and a strong interest in customer engagement.
  • Relevant education, degree, or equivalent experience.
  • Excellent organizational abilities and a methodical approach to work.
  • Strong written and verbal communication skills in German.
  • A keen interest in digital topics and a quick learning aptitude.
  • Ability to make prompt and responsible decisions.