Customer Service Representative

vor 1 Woche

Dortmund, Nordrhein-Westfalen, Deutschland Teleperformance Vollzeit
Unlock Your German Language Skills and Deliver Exceptional Customer Experience

Teleperformance Greece is seeking a highly skilled German speaking Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to German speaking customers, ensuring their queries are resolved efficiently and effectively.

We are looking for a candidate with excellent communication skills, both written and verbal, in German and English. Your exceptional problem-solving skills, combined with your ability to work under pressure, will enable you to provide a seamless customer experience.

As a Customer Service Representative, you will be the first point of contact for our customers, and your role will be crucial in building trust and loyalty with our clients. You will be responsible for:

  • Providing timely and effective support to customers via phone, chat, and email
  • Preventing fraud, protecting data, and safeguarding our customers
  • Being an ambassador of our client and promoting their brand
  • Tracking and following cases to ensure they are closed efficiently and in a timely manner
  • Maintaining high customer satisfaction levels
  • Providing and maintaining strong, professional relationships with all partners and showing empathy at all times
  • Working towards reaching targets as set out by the client's statement of work and internal targets

We offer a competitive salary, comprehensive training, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

At Teleperformance Greece, we are committed to creating a positive and inclusive work environment that fosters diversity and equal opportunities for all. We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

For more information about our company culture and values, please visit our website.

Thank you for considering this opportunity to join our team. We look forward to reviewing your application.

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