Client Support Representative

vor 3 Wochen


Jena, Thüringen, Deutschland ESET Deutschland GmbH Vollzeit

Company Overview: ESET Deutschland GmbH is a prominent European IT security software developer, with a rich history spanning over three decades. Our headquarters are located in Bratislava, Slovakia, complemented by a branch in Jena, Germany. We specialize in delivering comprehensive cross-platform security solutions tailored for both individuals and enterprises of varying sizes. Our diverse product lineup encompasses endpoint protection, mobile security, encryption, two-factor authentication, and endpoint detection & response, safeguarding over 110 million users globally with a dedicated workforce of more than 2000 employees.

Position: Customer Care Specialist

Location: DACH-Region

Job Responsibilities:

  • Address inquiries from clients and partners
  • Identify and escalate technical issues to the Global Support Team
  • Investigate and resolve technical queries
  • Coordinate sales-related inquiries with Sales Teams
  • Maintain and document interactions in the CRM system

Qualifications:

  • Completed commercial or IT-focused education, or equivalent experience in customer service or sales support
  • Excellent communication skills with a strong customer focus
  • Capable of working independently, proactively, and collaboratively within a team
  • Proficient in MS Office applications and Windows operating system
  • Fluent in German with basic proficiency in English

Benefits:

  • Stable and modern work environment with growth potential
  • Diverse responsibilities with opportunities for professional development
  • Competitive salary including a company pension plan
  • Option for remote work three days a week
  • 30 days of vacation and the possibility of a workation
  • Team-building events, summer festivities, and holiday celebrations
  • Subsidized public transport ticket and health benefits

If you are interested in the Customer Care Specialist position, you can apply through our partner Workwise in just a few minutes without the need for a cover letter. We look forward to receiving your application.



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