Technical Support Engineer

vor 4 Wochen


Jena, Thüringen, Deutschland 2230 Laser Imaging Systems GMBH Vollzeit

Position Overview

The role of the Customer Support Engineer involves providing exceptional technical assistance to clients. This includes:

  • Assessing, diagnosing, and resolving technical issues related to equipment through various communication methods including phone, remote access, or on-site visits.
  • Documenting service activities and preparing detailed reports on customer interactions and recurring issues for internal teams.
  • Acting as the primary liaison between the company and customers, ensuring a high level of satisfaction with our services.
  • Collaborating with clients to reduce equipment downtime and enhance operational efficiency.
  • Delivering training and support to service engineers globally.
  • Maintaining effective communication with all stakeholders in a timely manner.
  • Presenting information clearly and effectively to management.
  • Adhering to company security policies and procedures.
  • Following all health and safety regulations diligently.

Qualifications Required

  • A degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related field.
  • Strong practical skills in electronic, electrical, pneumatic, and mechanical assembly.
  • Ability to interpret and work with engineering schematics, drawings, and technical documentation.
  • Exceptional analytical and problem-solving abilities.
  • Strong presentation and interpersonal skills.
  • Proficient communication skills in both English and German.
  • Familiarity with MS Office applications.
  • Willingness to travel to client locations regularly for on-site support and system installations (approximately 25%).


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