Technical Support Engineer
vor 4 Wochen
Position Overview
The role of the Customer Support Engineer involves providing exceptional technical assistance to clients. This includes:
- Assessing, diagnosing, and resolving technical issues related to equipment through various communication methods including phone, remote access, or on-site visits.
- Documenting service activities and preparing detailed reports on customer interactions and recurring issues for internal teams.
- Acting as the primary liaison between the company and customers, ensuring a high level of satisfaction with our services.
- Collaborating with clients to reduce equipment downtime and enhance operational efficiency.
- Delivering training and support to service engineers globally.
- Maintaining effective communication with all stakeholders in a timely manner.
- Presenting information clearly and effectively to management.
- Adhering to company security policies and procedures.
- Following all health and safety regulations diligently.
Qualifications Required
- A degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related field.
- Strong practical skills in electronic, electrical, pneumatic, and mechanical assembly.
- Ability to interpret and work with engineering schematics, drawings, and technical documentation.
- Exceptional analytical and problem-solving abilities.
- Strong presentation and interpersonal skills.
- Proficient communication skills in both English and German.
- Familiarity with MS Office applications.
- Willingness to travel to client locations regularly for on-site support and system installations (approximately 25%).
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