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Client Support Representative
vor 2 Monaten
Company Overview: ESET Deutschland GmbH is a prominent European IT security software developer with a rich history spanning over three decades. Our headquarters are located in Bratislava, Slovakia, complemented by a branch in Jena, Germany. We specialize in delivering comprehensive cross-platform security solutions tailored for both individuals and enterprises. Our diverse offerings encompass endpoint protection, mobile security, encryption, two-factor authentication, and endpoint detection & response, safeguarding over 110 million users globally with a dedicated workforce of more than 2000 professionals.
Position: Customer Care Specialist
Location: DACH-Region
Role Overview:
- Respond to inquiries from clients and partners
- Identify and escalate technical issues to the Global Support Team
- Investigate and resolve technical questions
- Coordinate sales-related inquiries with Sales Teams
- Maintain and manage contacts within the CRM system
Qualifications:
- Completed education in commerce or IT, or relevant experience in customer service or sales support
- Excellent communication skills and a strong customer focus
- Capable of working independently, proactively, and collaboratively
- Proficient in MS Office applications and Windows operating systems
- Fluent in German with basic proficiency in English
Benefits:
- Stable and modern work environment with growth potential
- Diverse responsibilities with opportunities for professional development
- Competitive salary package including a company pension scheme
- Option for remote work up to three days a week
- 30 days of vacation and the possibility of a workation
- Team-building events, summer celebrations, and holiday parties
- Subsidized public transport tickets and health initiatives
If you are interested in the Customer Care Specialist position, you can apply through our partner Workwise in just a few minutes without the need for a cover letter. We look forward to receiving your application.
