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Technical Support Engineer

vor 2 Monaten


Jena, Thüringen, Deutschland 2230 Laser Imaging Systems GMBH Vollzeit

Position Overview

The role of the Customer Support Engineer involves a range of responsibilities aimed at ensuring optimal performance of technical equipment and high levels of customer satisfaction.

Key Responsibilities

  • Assess, analyze, troubleshoot, and resolve technical issues via phone, remote access, or on-site at customer locations.
  • Document field service activities and provide detailed reports on recurring issues to relevant departments.
  • Act as the company representative to clients, ensuring accountability for their satisfaction with our services.
  • Collaborate with customers to reduce equipment downtime effectively.
  • Provide training and support to service engineers globally.
  • Maintain timely communication with all stakeholders.
  • Deliver presentations and reports to management as required.
  • Adhere to company security policies and procedures.
  • Follow all health and safety regulations diligently.

Qualifications

  • Bachelor's degree in Electronics, Electrical Engineering, Mechanical Engineering, or equivalent experience.
  • Strong practical skills in electronic, electrical, pneumatic, and mechanical assembly.
  • Ability to interpret and work with engineering drawings, schematics, and technical documentation.
  • Exceptional analytical and problem-solving abilities.
  • Effective presentation and interpersonal communication skills.
  • Proficient in English and German.
  • Competence in MS Office applications.
  • Willingness to travel to customer sites regularly for support and installation services (approximately 25%).