Customer Engagement Manager
vor 3 Wochen
We are looking for a dedicated (Senior) Customer Success Manager to join our innovative team at iVEONE, a leader in digital asset infrastructure for financial institutions and enterprises. In this pivotal role, you will be responsible for ensuring the successful delivery of our solutions to clients. Your primary focus will be on fostering strategic partnerships with our customers by implementing effective expansion and adoption strategies, showcasing technical best practices, and nurturing new relationships.
Key Responsibilities- Engage with top management at client organizations to identify and align on strategic business objectives.
- Utilize your comprehensive understanding of client operations to tailor our products and services to meet their specific needs.
- Guide clients from initial engagement through onboarding and the global implementation of our platform.
- Coordinate with both functional and technical experts within our organization and the client’s to enhance adoption rates.
- Assess client requirements and provide insights on developing innovative concepts for utilizing our software.
- Conduct webinars and workshops, both in-person and virtually, to educate and support clients.
- Contribute your ideas for the continuous improvement of our platform.
- Bachelor's degree in business, finance, or a related discipline.
- A minimum of 3 years of relevant experience in project management.
- Exceptional communication and interpersonal skills.
- Strong customer focus with the ability to work collaboratively or independently on projects.
- Proactive mindset with the capability to prioritize multiple tasks effectively.
- Analytical mindset, structured approach to work, and a commitment to personal development.
- Fluency in both German and English is required.
- Knowledge of financial services and digital assets is advantageous.
- Competitive Salary: A minimum fixed salary starting at 5.417€ per month, based on experience, with performance bonuses.
- Company Culture: A collaborative environment with minimal hierarchy, where every team member can share ideas and contribute to our success.
- Learning Opportunities: Engage in challenging tasks that shape the future of the financial market, allowing for mutual growth and learning.
- Work Flexibility: Access to professional business tools and options for remote or hybrid work arrangements.
- Team Building: Participate in monthly and annual events designed to strengthen relationships among colleagues.
iVEONE is a regulated platform for investment and issuance of digital assets on blockchain technology, connecting investors with tangible assets globally.
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