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International Collections Specialist EMEA

vor 2 Monaten

Berlin, Berlin, Deutschland Wyndham Hotels & Resorts Vollzeit
Job Summary

This role is responsible for managing specific finance functions related to the collections of delinquent receivables for a portfolio of accounts in the EMEA region. The successful candidate will be required to converse and communicate in English as a minimum, with German being a requirement.

Key Responsibilities
  • Manage collections of delinquent receivables for a portfolio of accounts in the EMEA region
  • Converse and communicate in English as a minimum, with German being a requirement
  • Work closely with franchisees and Field Operations, as well as internal departments mainly Finance & Legal
  • Resolve past due accounts, negotiate payment arrangements, and review financial statements
  • Field incoming calls, recommend accounts for next collection steps, and perform account reconciliations
  • Reconcile withholding tax receipts and VAT (where applicable), and perform withholding and VAT (where applicable) adjustments
  • Complete daily identification and application of payments and special projects
Requirements
  • Must speak and write English and German
  • Highly proficient in Microsoft Excel
  • Motivated, detail-oriented person who is able to work independently in a fast-paced environment
  • Well-developed negotiation skills
  • Heavy phone usage/volume
  • Persistent with excellent follow-up skills
  • Good problem-solving and decision-making skills
  • Results-driven and results-oriented
  • Excellent verbal and written communication skills
  • Good organizational and planning skills
  • Ability to work well with others and contribute to a team
  • Proficient with computers
  • Customer-focused with excellent customer service skills
  • Able to read and understand operational stats
  • Understand impact of market conditions and hotel industry challenges
What We Offer

A competitive package and hybrid working arrangement.