Customer Experience Strategist

Vor 2 Tagen

Offenbach, Hessen, Deutschland Hyundai Vollzeit
We're seeking a Customer Journey Manager to drive customer experience strategy across all touchpoints, platforms, and systems.

  • Lead the Customer Care Center and Call Center implementation, ensuring seamless customer interactions.
  • Develop and audit customer journeys across all channels, identifying areas for improvement.
  • Collaborate with cross-functional teams to shape customer experience strategies and develop high-level capability roadmaps.
  • Supervise tasks such as reporting, optimizing, testing, and validating existing customer journeys.
  • Implement multi-variant testing programs and leverage customer insight and data to inform new customer experiences.
Requirements:

  • University degree in psychology, cognitive science, Human Factors, or related field.
  • Professional experience in areas such as internet, retail, consumer goods, or research.
  • Hands-on experience with qualitative research, including study design, recruiting, moderation, analysis, and reporting.
  • Basic knowledge in managing others in a line management capacity.
  • Strong analytical skills, excellent attention to detail, and good business judgment.
  • Excellent communication, presentation, and interpersonal skills.
Benefits:

  • Area of responsibility where expertise and drive are equally valued.
  • High degree of creative freedom and personal responsibility.
  • Opportunities for further training and development.
  • Dynamic company and organizational structure with short decision-making processes.
  • Open and intensive exchange within the team to drive joint success.
  • Mobile working.

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