Customer Engagement

vor 3 Wochen

Berlin, Berlin, Deutschland Forto Vollzeit

About the Role

We are seeking a highly skilled Customer Advocacy & Community Specialist to join our Commercial department at Forto. As a key member of our team, you will be responsible for spearheading our customer engagement efforts, driving impactful interactions, and nurturing advocacy within our community.

Key Responsibilities

  • Manage systematic customer interactions, including events, advisory boards, and research activities, to gather continuous feedback and insights.
  • Own Forto's customer access programs, engaging customers in idea generation and early validation of new features and products.
  • Perform customer account outreach and discovery to build out knowledge of customer use cases, platform adoption, and desired outcomes.
  • Mentor and support Forto employees in engaging with customers, streamlining efforts, and creating documentation.
  • Establish infrastructure and processes to sustain customer advocacy and community initiatives effectively.
  • Work cross-functionally with product, sales, marketing, and customer care to identify customers who are willing to share their stories and/or participate in market and product research activities.
  • Cultivate direct relationships with customers to serve as a trusted liaison within the organization.
  • Support the creation and distribution of marketing assets, including customer success stories, webinars, video testimonials, social media content, and more.
  • Craft impactful customer stories that deliver value to both Forto and our advocates.
  • Build and maintain a customer database to track advocacy and research participation effectively.

Requirements

  • 5+ years of experience leading customer advocacy and community activities in a B2B environment.
  • Proven track record in securing customer interviews, success stories, and participation in research activities.
  • Passion for building and refining programs, with a focus on operational excellence.
  • Strong storytelling skills and ability to create compelling narratives.
  • Exceptional project management and organizational skills.
  • Proactive, autonomous approach with a "can do" attitude.
  • Experience collaborating with cross-functional teams across multiple business units.
  • Clear and concise verbal and written communication skills.
  • Ability to thrive in a fast-paced environment and demonstrate high initiative.
  • Fluency in English and German.

About Forto

Forto is an internationally growing company with a strong focus on sustainability and innovation. We are committed to simplifying global trade and making a positive impact on the environment. Our team is passionate about progress and is constantly striving for ways to be even better tomorrow.

What We Offer

  • A dynamic and inclusive work environment with a strong sense of belonging.
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A flexible work setup that fits around family, friends, and physical health.
  • A hybrid work environment with the freedom to work from anywhere.
  • A range of company-sponsored events and activities.
  • A comprehensive onboarding program and mentorship opportunities.

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