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Senior Client Relationship Manager

vor 3 Monaten

Berlin, Berlin, Deutschland EPEX SPOT SE Vollzeit

EPEX SPOT SE is an innovative and rapidly evolving organization that operates within the dynamic sectors of energy transition and financial technology. We are committed to shaping the future of the European power market by driving decarbonization, decentralization, and digital transformation. Our mission is to leverage innovation to contribute daily to a more sustainable society and facilitate the energy transition.

The Key Account Management Team is pivotal in executing sales strategies that ensure exceptional customer satisfaction. As a Key Account Manager, you will serve as the primary liaison for our clients and prospects, reporting directly to the Director of Sales.

Key Responsibilities

We are seeking a highly driven Key Account Manager responsible for overseeing a diverse portfolio of key accounts, fostering trustworthy relationships, and promoting the growth of new key accounts, which will be a significant focus of your role.

Your responsibilities will encompass:

  • Maintaining, enhancing, and expanding relationships with existing clients
  • Driving client retention, contract renewals, and overall client satisfaction
  • Achieving sales targets in a competitive landscape
  • Assisting in the development of new customer segments within the energy sector, including new service offerings
  • Identifying new opportunities within our competitive marketplace
  • Collaborating closely with the marketing team to align objectives and achieve business goals, while coordinating with various departments to ensure clients receive maximum value from our services
  • Supporting and contributing to internal initiatives, particularly with our partner European Commodity Clearing (ECC), to enhance customer satisfaction and ensure the delivery of high-quality products and services
  • Managing the onboarding process for new clients
  • Organizing and participating in client events and delivering impactful client presentations
Qualifications

Skills & Competencies

  • You are a customer-focused and results-driven professional motivated by challenging sales objectives
  • You possess excellent communication skills with a strong ability to conduct persuasive meetings
  • You are self-motivated and demonstrate robust work ethics
  • You have exceptional entrepreneurial and organizational capabilities
  • You excel at building strong and respectful relationships with a variety of internal and external stakeholders
  • You have experience in customer relations and effective time management
  • You possess a solid understanding of European power markets and can bring valuable sales practices
  • You can manage multiple projects effectively, prioritizing tasks and collaborating across teams
  • You are a team player who can also work independently

Education

  • Master's degree in economics, customer relations, business administration, or a related field

Language Proficiency

  • Fluent in English and German; proficiency in additional languages is a plus

Experience

  • A minimum of 3 years of experience in key account management within a competitive, multicultural environment
  • Candidates with over 5 years of experience may be considered for a Senior Key Account Manager position

Compensation

  • Salary commensurate with experience and qualifications
  • Location: Flexible among EPEX locations; travel across Europe will be required
Benefits

We offer the flexibility of remote work in Germany for up to three days per week.