Senior Client Service Specialist
vor 3 Wochen
Banque Internationale à Luxembourg (BIL) is a leading financial institution with a rich history dating back to 1856. As a major player in Luxembourg's finance industry, we are committed to providing exceptional client service and supporting the growth of our clients.
Key Responsibilities:
- Provide administrative, operational, and commercial assistance to Relationship Managers in client management.
- Manage and control client queries, including account openings, placements, and investments, in collaboration with Relationship Managers.
- Proactively follow up on account status and identify client needs to share with Relationship Managers.
- Ensure the practical application of procedures, KYC surveillance, and documentation of client activity and interaction.
- Test new IT tools to improve client service and efficiency.
Requirements:
- Experience in handling client interactions, both phone and email, with a focus on providing a personal service.
- At least 5 years' experience in the banking environment and in an administrative role.
- Good knowledge of internal processes and compliance obligations.
- Fluent in Dutch and English, with any other European language being an advantage.
- Well-organized, flexible, and disciplined, with the ability to handle multiple tasks and client requests in a structured way.
- Strongly client- and results-oriented, with a motivation to be part of a team.
- Open and critical mind, with an IT mindset.
BIL offers a range of challenging projects and career paths, with a focus on personal development and diversity & inclusion. We encourage individual development with equal opportunities for all and are committed to creating a culture of inclusion.
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