Nighttime Client Service Representative

vor 4 Wochen


Hamburg, Hamburg, Deutschland Sasol Germany GmbH Vollzeit
About Sasol Germany GmbH

Sasol is a globally integrated chemicals and energy company with a rich history spanning over 70 years. Our talented workforce leverages expertise and selected technologies to safely and sustainably procure, manufacture, and market chemical and energy products worldwide.

Joining Sasol means becoming part of an organization that places people at the heart of its operations.

Employee Development

At Sasol, we invest in our employees at every stage of their careers, offering development opportunities that help cultivate your career in a culture that values diversity and inclusion.

Role Overview

As an Evening Customer Service Centre Advisor, you will:

  • Enhance customer experience through exceptional service.
  • Collaborate with various teams within Sasol (M&S, Supply Chain, P&O, QM, and Finance) to deliver the Sasol value proposition and achieve excellence in customer service.
  • Receive, capture, and execute sales orders, debit/credit transactions, rebates, commissions, and sample orders in SAP, ensuring completeness according to Sasol business processes and governance framework.
  • Communicate actively with customers regarding SAP order status, including order confirmations, delivery confirmations, and delivery dates.
  • Maintain SAP Order Processes (housekeeping).
Qualifications

The ideal candidate will possess:

  • 5 years of experience in a similar customer service environment.
  • Advanced knowledge of SAP, MS Office, and information systems.
  • Experience in customer service or inside sales with a keen attention to detail.
  • Proficiency in both German and English, written and spoken; additional languages are advantageous.
Work-Life Balance and Benefits

We ensure the best possible work-life balance through flexible working hours and the option for mobile working, alongside full-time employment of 37 hours per week. We offer attractive remuneration, complemented by numerous modern social benefits, including company pension schemes.

We support your development with individual training opportunities at specialist, project, or management levels, enabling a wide variety of career paths.

As part of our health management program, you can access work-life services, personal advice/coaching, and webinars at any time.



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