Customer Service Representative

Vor 3 Tagen


Hamburg, Hamburg, Deutschland DG timework GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Kundenberater im Forderungsmanagement (Customer Service Representative) in Hamburg.

Key Responsibilities
  • Provide exceptional customer service and support to clients via telephone
  • Establish and maintain effective communication with clients to resolve issues and negotiate mutually beneficial solutions
  • Work closely with clients to understand their needs and develop tailored solutions
  • Document all interactions and agreements with clients in a secure database
  • Contribute to the continuous improvement of processes and procedures
Requirements
  • Completed commercial training in the fields of banking, insurance, gastronomy/hotel management, or retail
  • Minimum 3 years of experience in a related field, with a strong background in customer service and communication
  • Excellent verbal and written communication skills in German, with the ability to negotiate and resolve conflicts
  • Additional language skills are highly valued
What We Offer
  • A comprehensive onboarding program and regular internal training sessions
  • The opportunity to work in a modern and well-equipped office environment
  • A dynamic and supportive team environment
  • A competitive salary and benefits package


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