Customer Service Representative
Vor 3 Tagen
We are seeking a highly skilled and experienced professional to join our team as a Kundenberater im Forderungsmanagement (Customer Service Representative) in Hamburg.
Key Responsibilities- Provide exceptional customer service and support to clients via telephone
- Establish and maintain effective communication with clients to resolve issues and negotiate mutually beneficial solutions
- Work closely with clients to understand their needs and develop tailored solutions
- Document all interactions and agreements with clients in a secure database
- Contribute to the continuous improvement of processes and procedures
- Completed commercial training in the fields of banking, insurance, gastronomy/hotel management, or retail
- Minimum 3 years of experience in a related field, with a strong background in customer service and communication
- Excellent verbal and written communication skills in German, with the ability to negotiate and resolve conflicts
- Additional language skills are highly valued
- A comprehensive onboarding program and regular internal training sessions
- The opportunity to work in a modern and well-equipped office environment
- A dynamic and supportive team environment
- A competitive salary and benefits package
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