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Customer Service Representative

vor 2 Monaten

Hamburg, Hamburg, Deutschland VANILLA & PEPPER Marketing GmbH Vollzeit
About Us

VANILLA & PEPPER Marketing GmbH is a leading provider of sustainable marketing solutions. We are a dynamic and innovative company that values teamwork, honesty, and continuous growth.

Job Summary

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a key member of our sales support team, you will be responsible for providing exceptional customer service to our B2B clients, developing and maintaining strong relationships, and driving business growth through creative solutions.

Key Responsibilities
  • Provide top-notch customer service to B2B clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
  • Collaborate with the sales and creative teams to develop and implement effective marketing strategies that meet client objectives.
  • Manage and execute client projects, ensuring timely delivery and high-quality results.
  • Prepare and present client reports, proposals, and other marketing materials as needed.
  • Stay up-to-date with industry trends and best practices to continuously improve customer service and sales strategies.
Requirements
  • Proven experience in customer service, sales, or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think creatively and develop innovative solutions.
  • Proficiency in German and English languages, both written and spoken.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and business growth.
What We Offer
  • A dynamic and supportive work environment that encourages growth and development.
  • A competitive salary and benefits package, including a generous holiday allowance.
  • The opportunity to work with a leading provider of sustainable marketing solutions and contribute to the company's success.
  • A chance to develop your skills and expertise in customer service, sales, and marketing.
  • A collaborative and inclusive team culture that values diversity and creativity.