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Customer Service Manager
vor 2 Monaten
About the Role
We are seeking a highly skilled and motivated Customer Service Manager to join our team at Nexus. As a key member of our Customer Service team, you will be responsible for providing exceptional customer support and driving business growth.
Your Key Responsibilities
- Act as a primary point of contact for customers, providing timely and effective support via phone, email, and chat.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell our products and services.
- Work closely with the sales team to ensure seamless order processing and delivery.
- Support the finance department in accounts receivable management and other administrative tasks.
- Contribute to the development and implementation of customer service strategies and processes.
Requirements
- Commercial vocational training or equivalent qualification.
- Proven experience in sales assistance, preferably in a software company.
- Excellent communication and problem-solving skills.
- Proficiency in Office (Excel) and ERP systems.
- Good German language skills and English communication skills.
About Nexus
We are a dynamic and innovative company that values teamwork, creativity, and continuous learning. Our team is passionate about delivering exceptional customer experiences and driving business growth. We offer a collaborative and supportive work environment, flexible working hours, and opportunities for professional development.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Flexible working hours and remote work options.
How to Apply
Please submit your CV, certificates, and salary expectations in English. We look forward to hearing from you
