ERP Software Support Specialist
vor 1 Woche
We are seeking a skilled Software Support Specialist to provide exceptional service to our clients. If you have a passion for problem-solving and excellent communication skills, we encourage you to apply.
Your Responsibilities- Customer Support: Be the primary point of contact for technical and functional queries, utilizing JIRA Service Desk to respond to inquiries and help clients optimize their agency processes.
- Problem Management: Collaborate with your team to identify and classify issues, analyze software behavior, and develop strategies for resolution.
- Teamwork: Work closely with various departments to enhance customer satisfaction and loyalty.
- Education: A degree in Business Informatics or a related field is required.
- Technical Skills: Proficiency in databases (e.g., MySQL) and programming languages (e.g., PHP, XSLT) is essential.
- Analytical Abilities: Strong problem-solving skills and a desire for continuous learning are necessary.
- Communication: Excellent communication skills in German and English are required.
- A supportive environment with opportunities for growth and development.
- A hybrid work model for flexibility and collaboration.
- Comprehensive onboarding with experienced mentors.
- Team-building events and activities.
- A focus on sustainability and corporate responsibility.
- 28 days of paid leave plus additional holidays off.
Troi is a leading project management software solution in the German-speaking market. We focus on developing innovative solutions to streamline project processes and enhance efficiency for our clients. Our goal is to make a positive impact in the industry.
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