ERP Software Support Specialist

vor 1 Woche


Munich, Bayern, Deutschland Troi Vollzeit
Software Support Specialist

We are seeking a skilled Software Support Specialist to provide exceptional service to our clients. If you have a passion for problem-solving and excellent communication skills, we encourage you to apply.

Your Responsibilities
  • Customer Support: Be the primary point of contact for technical and functional queries, utilizing JIRA Service Desk to respond to inquiries and help clients optimize their agency processes.
  • Problem Management: Collaborate with your team to identify and classify issues, analyze software behavior, and develop strategies for resolution.
  • Teamwork: Work closely with various departments to enhance customer satisfaction and loyalty.
Your Qualifications
  • Education: A degree in Business Informatics or a related field is required.
  • Technical Skills: Proficiency in databases (e.g., MySQL) and programming languages (e.g., PHP, XSLT) is essential.
  • Analytical Abilities: Strong problem-solving skills and a desire for continuous learning are necessary.
  • Communication: Excellent communication skills in German and English are required.
What We Offer
  • A supportive environment with opportunities for growth and development.
  • A hybrid work model for flexibility and collaboration.
  • Comprehensive onboarding with experienced mentors.
  • Team-building events and activities.
  • A focus on sustainability and corporate responsibility.
  • 28 days of paid leave plus additional holidays off.
About Us

Troi is a leading project management software solution in the German-speaking market. We focus on developing innovative solutions to streamline project processes and enhance efficiency for our clients. Our goal is to make a positive impact in the industry.



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