Customer Service Representative

vor 2 Monaten


Darmstadt, Hessen, Deutschland Thermo Fisher Scientific Vollzeit

About the Role:

As a Customer Service Representative at Thermo Fisher Scientific, you will play a critical role in ensuring the seamless execution of our order fulfillment process. This involves collaborating with various departments to manage the entire order lifecycle, from receipt to delivery.

Key Responsibilities:

  • Act as the primary point of contact for customers, providing exceptional service through phone and written communication.
  • Process customer inquiries in a timely and efficient manner, ensuring prompt resolution and exceeding customer expectations.
  • Efficiently handle customer complaints, utilizing problem-solving skills to resolve issues and maintain a positive customer experience.
  • Assess and fulfill individual customer needs within our tailored customer service framework.
  • Participate in European-wide projects, collaborating with other departments to deliver world-class service to our customers.

Requirements:

  • Completed commercial apprenticeship or equivalent qualification or experience.
  • Ability to identify and solve problems, multitask under pressure, and work independently.
  • Excellent written and verbal communication skills in German and English, with good knowledge of French a plus.

What We Offer:

  • Employment with a leading, innovative organization.
  • Outstanding career and development prospects.
  • Company pension scheme and other fringe benefits.
  • An exciting company culture that values integrity, intensity, involvement, and innovation.


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