Customer Service Representative

vor 4 Wochen

Köln, Nordrhein-Westfalen, Deutschland Bankpower GmbH Vollzeit

Position: Customer Service Representative (m/f/d)

As a joint venture of a leading financial institution and a prominent staffing agency, we have been successfully filling vacancies in the banking, finance, and insurance sectors since 1998. Our extensive network allows us to create valuable connections within this specialized industry. We are currently seeking a dedicated Customer Service Representative (m/f/d) for our client, a financial institution.

Your Benefits:
  • Competitive salary
  • Comprehensive onboarding process with team support
  • Holiday and vacation bonuses
  • Modern office environment with a pleasant noise level
  • On-site cafeteria and dining options
  • Complimentary employee parking
  • Flexible working hours between 8 AM and 7 PM with two shifts
  • Expected gross monthly income: €
Your Responsibilities:
  • Handle incoming customer calls and address inquiries
  • Provide telephone assistance and information
  • Forward requests to specialized advisors
  • Proactively reach out to customers to provide updates
  • Offer service-oriented support
Your Profile:
  • Completed commercial training or equivalent qualifications
  • Initial professional experience in telephone customer support
  • Strong service orientation
  • Enjoyment in engaging with customers over the phone
  • Excellent communication skills and a friendly demeanor
  • Ability to work well in a team

We value diversity and equal opportunities and encourage applications from individuals with disabilities. All personal references in this job description are to be considered gender-neutral. We ensure the utmost confidentiality of your documents and personal information throughout our consultation process. As specialists with a focus on the banking and financial services sector, we engage with you on equal terms and offer:

  • Complete confidentiality
  • Personalized career advice
  • Insights from industry professionals
  • Recommendations for further training
  • A comfortable and discreet conversation atmosphere
  • Flexible appointment scheduling

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