Client Relationship Manager
vor 4 Wochen
Key Responsibilities:
- Maintain a high standard of client satisfaction for business operations and ensure consistency in service delivery.
- Work in close partnership with business units to effectively implement products and services.
- Oversee and uphold the Quality of Service for applications utilized by our business clientele.
- Manage all necessary communications and crisis responses during service interruptions.
- Provide key performance indicators regarding product reliability and stability.
- Serve as a bridge between various stakeholders, including business teams, IT departments, and external service providers.
You will join a vibrant team operating across multiple regions, engaging in a cutting-edge technical landscape with an emphasis on innovative technologies and digital solutions.
Professional Development:
- Advance your expertise in business relationship management.
- Acquire knowledge of the banking and life insurance sectors.
Qualifications:
- Demonstrated experience in project management.
- Exhibit qualities such as diligence, enthusiasm, organization, independence, responsiveness, adaptability, problem-solving abilities, and perseverance.
- Possess excellent interpersonal skills, a strong service orientation, and a collaborative team spirit.
- Proficient in JIRA and Microsoft Office applications (including Access, Excel, and VBA).
- Fluent in both German and English; knowledge of French is advantageous.
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