Guest Services Specialist
vor 2 Wochen
Accor is seeking a dedicated and service-oriented individual to join our Front Office Team at the ibis Styles Hotel Regensburg. If you thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences, this opportunity is for you.
- Provide outstanding support to international guests throughout their stay.
- Manage check-in and check-out procedures efficiently and accurately.
- Ensure seamless shift operations and maintain the highest standards of guest service.
- Lead and supervise shifts, fostering a positive and collaborative team environment.
- Handle reservation requests promptly and professionally.
- Implement quality standards and regulations to ensure operational excellence.
Your Profile:
- Previous experience in the hospitality industry is preferred.
- Demonstrate exceptional customer service skills and a friendly, approachable demeanor.
- Be detail-oriented, proactive, and possess a strong work ethic.
- Collaborate effectively as part of a team, even under pressure.
- Fluent in German and English.
- Proficient in using computers and familiar with Front Office systems.
- Maintain professional etiquette and appearance at all times.
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