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Administrative Specialist in Incident Management

vor 2 Monaten


Regensburg, Bayern, Deutschland DB Services GmbH Vollzeit

Job Overview

We are currently seeking an Administrative Specialist in Incident Management (m/f/d) for DB Services GmbH. Key Responsibilities: You will handle incoming calls and reports, ensuring they are accurately recorded in the internal winter service database. By assessing the reports, you will determine the subsequent steps and document the process in writing. During the execution of tasks, you will ensure proper implementation and manage any complaints that arise. You will facilitate optimal collaboration with service area managers, subcontractors, and clients. Additionally, you will be responsible for coordinating subcontractors. Through your professional and knowledgeable contributions, you will help drive continuous improvement of existing processes. Candidate Profile: You have successfully completed your training in a commercial field, such as office communication specialist. You possess initial practical experience in a service-oriented environment. You are highly organized and excel at working independently, purposefully, and flexibly. You are proficient in Microsoft Office, particularly MS Excel and MS PowerPoint. You are willing to work in shifts and on weekends and holidays, which will be compensated with additional pay. Furthermore, you bring a high level of communication skills and a confident, reliable demeanor. You are an organizational talent and keep all your areas of responsibility in focus.