Aktuelle Jobs im Zusammenhang mit Customer Service Representative - Regensburg, Bayern - Accor
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
vor 2 Wochen
Regensburg, Bayern, Deutschland ZARA VollzeitJoin our team at ZARA in Regensburg as a Sales Assistant and be part of a dynamic and diverse team. As a Sales Assistant, you'll be responsible for providing an exceptional customer experience, helping customers find the perfect outfit, and ensuring our merchandise is neatly presented and restocked on the sales floor.Our CultureWe value diversity and...
Customer Service Representative
vor 2 Monaten
About Us
Accor, a leading international hotel group, is seeking a highly motivated and customer-focused individual to join our Front Office team at the ibis Styles Hotel Regensburg.
Job Summary
We are looking for a dynamic and enthusiastic team player to provide exceptional service to our international guests. As a Front Office Team Member, you will be responsible for ensuring a smooth and efficient check-in and check-out process, managing room reservations, and maintaining a high level of customer satisfaction.
Key Responsibilities
- Become familiar with our hotel's operations and services to provide accurate information to guests
- Process guest arrivals and departures, including check-in and check-out procedures
- Manage room reservations, including cancellations and modifications
- Respond to guest inquiries and resolve any issues in a timely and professional manner
- Work collaboratively with the Front Office team to maintain a high level of customer satisfaction
- Participate in ongoing training and development to improve skills and knowledge
Requirements
- Previous experience in the hospitality industry, preferably in a Front Office role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Basic computer skills and knowledge of hotel software systems
- Fluency in German and English languages
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The chance to work with a global hotel group and develop your career
