Customer Service Representative

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland Parcelly Vollzeit

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at Parcelly. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a prompt and professional manner
  • Provide product and service information to customers, addressing their needs and concerns
  • Process customer orders and resolve any related issues
  • Collaborate with internal teams to resolve customer complaints and issues
  • Meet and exceed customer satisfaction targets
  • Stay up-to-date with product and service information to provide accurate and informed responses to customers

Requirements

Qualifications and Requirements

  • High school diploma or equivalent required; degree in a related field preferred
  • Previous customer service experience in a call center or retail environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Proficiency in computer software and systems, including CRM systems
  • Fluent German language skills (C1 level) in both spoken and written form
  • Basic knowledge of e-commerce and logistics principles

Benefits

What We Offer

  • Opportunity to work with a leading technology company in the e-commerce and logistics industry
  • A dynamic and international work environment with a flat hierarchy
  • Flexible working hours and the possibility of working from home
  • Competitive hourly rate of €15.00, plus a commission-based bonus
  • 20 days of annual leave and statutory holidays
  • 4-day workweek (32 hours/week)


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