Customer Service Representative

vor 1 Woche

Nürnberg, Bayern, Deutschland Techem Vollzeit

Job Description:

We are seeking a highly motivated and customer-focused Kundenbetreuer (m/w/d) to join our team at Techem. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Apply your knowledge of customer service principles in a practical setting and develop your personal expertise.
  • Document customer communication and process handling.
  • Respond to customer inquiries (telephone and written) and systematically resolve issues related to topics such as heat cost statements, installation, customer portal, technical issues, and customer complaints.
  • Collaborate with regional and central teams to clarify customer inquiries and complaints.
  • Adhere to established processes and service level agreements with customers.
  • Monitor and track non-completed tasks.
  • Identify process disruptions, evaluate, and report them.

Requirements:

  • Completed commercial training.
  • Desirable: experience in customer-facing roles.
  • Enjoy active customer contact.
  • High service and customer orientation.
  • Friendliness and good communication skills.
  • Excellent German language skills and good expression.
  • High reliability and willingness to work independently.
  • Flexibility, team spirit, and organizational talent.
  • Ability to work independently.
  • Proficiency in MS Office and willingness to learn new systems.

What We Offer:

At Techem, you will have the opportunity to work for a leading company in the digitalization of the energy transition in buildings. Our company culture is characterized by short decision paths, flat hierarchies, and open communication. We offer a range of benefits, including flexible working hours, mobile work, a modern work environment, and a comprehensive benefits package.

Personal Development:

We believe in the importance of personal development and offer a range of opportunities for growth and advancement. Our systematic development program, STEP, and our seminar program, Techem Academy, are just a few examples of the many resources available to you.

For Our Employees:

We offer a range of benefits to support your well-being and work-life balance, including flexible working hours, mobile work, a modern work environment, and a comprehensive benefits package.

The Future of Energy Economy:

At Techem, you will have the opportunity to contribute to the development of the energy economy and shape the future of our industry. Our dynamic and forward-thinking environment offers a range of opportunities for growth and advancement.

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