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Customer Service Representative
vor 2 Monaten
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Apply customer service principles and best practices to resolve customer inquiries and issues in a timely and professional manner.
- Document customer interactions and maintain accurate records of customer communication and issue resolution.
- Respond to customer inquiries and concerns via phone, email, and other communication channels.
- Collaborate with internal teams to resolve complex customer issues and provide solutions.
- Meet or exceed customer satisfaction targets and service level agreements.
- Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed support to customers.
Requirements:
- High school diploma or equivalent required; degree in business, communications, or related field preferred.
- Previous customer service experience in a call center or retail environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet productivity targets.
- Basic computer skills and proficiency in Microsoft Office.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A comprehensive training program to ensure your success in the role.
About Us:
Techem is a leading provider of digital solutions for the energy transition in buildings. We are committed to delivering exceptional customer service and support to our clients. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
