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Customer Service Representative
vor 2 Monaten
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Apply customer service principles and best practices in a real-world setting to build and maintain personal expertise.
- Document customer communication and process handling.
- Respond to customer inquiries and concerns in a timely and effective manner, addressing topics such as energy cost calculations, installations, customer portals, technical issues, and customer complaints.
- Collaborate with regional and central teams to resolve customer inquiries and complaints.
- Ensure adherence to established processes and service level agreements with customers.
- Monitor and follow up on outstanding tasks in a timely manner.
- Identify process disruptions, assess, and escalate as necessary.
Requirements:
- Completed commercial training or equivalent.
- Desirable: Previous experience in a customer-facing role.
- Enjoy interacting with customers.
- High level of service and customer orientation.
- Friendliness and good communication skills.
- Excellent German language skills and good expression.
- High reliability and willingness to work.
- Flexibility, teamwork, and organizational skills.
- Ability to work independently.
- Proficiency in MS Office and willingness to learn new systems.
- Flexibility in working hours, including.
About Techem:
At Techem, you will have the opportunity to work with a leading company in the digitalization of the energy transition in buildings. Our company culture is characterized by flat hierarchies, open communication, and a strong focus on customer satisfaction.
What We Offer:
- A dynamic and innovative work environment.
- Short decision-making paths and a flat organizational structure.
- A comprehensive benefits package, including a company laptop, travel allowance, and capital-forming benefits.
- Opportunities for professional development and growth.
- A modern and comfortable work environment.
- Flexible working hours and mobile work options.
- A range of employee benefits, including free water, fair trade coffee, and tea.
- Excellent public transportation connections to our headquarters in Eschborn.
- A variety of event formats and team-building activities.
- A Techem leased bike and access to our employee wellness program, Techem Vital.
- Participation in our Corporate Benefits program.
Join Our Team:
At Techem, we are committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
