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Sales and Customer Relationship Specialist

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland DP World Vollzeit
About the Role

As a Sales and Customer Relationship Specialist at DP World, you will play a vital role in driving revenue growth and fostering strong customer relationships within the logistics industry. Your primary responsibilities will include:

  • Sales and Business Development: Identify and pursue new business opportunities, develop and maintain a customer database, and deliver compelling sales pitches to prospective clients.
  • Customer Service and Support: Serve as the primary point of contact for existing clients, address customer inquiries promptly, and maintain strong, long-term customer relationships.
  • Logistics Coordination: Collaborate with the operations team to plan and coordinate shipments, ensure accurate and timely delivery, monitor shipment progress, and resolve any issues that may arise.
  • Record Keeping and Reporting: Maintain accurate records of sales, customer interactions, and revenue, and generate regular sales reports and forecasts.
  • Industry Knowledge and Analysis: Stay updated on industry trends and competitors, and identify opportunities for improvement and expansion.

Requirements and Qualifications:

  • Proven experience in sales and customer service within the logistics industry.
  • Proficiency in using CRM and TMS software, as well as other relevant tools.
  • Detail-oriented with excellent organizational abilities.
  • Knowledge of freight forwarding operations and supply chain management.
  • Excellent communication skills, with a good command of English and German.

About DP World:

DP World is a leading global trade enabler, operating a network of 78 terminals across 40 countries. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market-competitive compensation package and a dynamic work environment that fosters innovation and collaboration.