Client Success Manager
vor 4 Wochen
Company Overview: Adjust, a leading entity in the app marketing domain, is recognized globally for empowering marketers to effectively measure and enhance their applications across various platforms, including mobile and CTV. Our innovative solutions cater to businesses at all stages of their app marketing journey, from emerging digital brands to established enterprises venturing into app development.
Our Commitment to Diversity: Our diverse global team reflects the varied backgrounds and experiences of our clientele. We are dedicated to fostering an inclusive environment that promotes diversity, equity, and continuous learning. We strive to create a culture where every team member's contributions are valued and recognized.
Recognitions: In the summer of 2022, Adjust received multiple accolades, including G2's awards for Easiest Setup and Easiest Admin, alongside being recognized as a leader in the mobile marketing sector. Our Chief Product Officer was honored with a Top Women in Media Award, affirming our commitment to excellence and innovation.
About the Client Services Team: Our Client Services department is a dynamic and responsive unit dedicated to managing client relationships and partner integrations efficiently. We prioritize swift resolution of inquiries and provide technical assistance through various communication channels, ensuring our clients maximize the value of our offerings.
Role Overview: As a Technical Account Manager for the EMEA region, you will be an integral part of our Berlin-based team. Your primary responsibility will be to ensure an outstanding customer experience, which is crucial for client retention and satisfaction with Adjust's products.
Key Responsibilities:
- Serve as the primary technical liaison for clients within Adjust.
- Guide clients on optimizing their use of Adjust's products and assist in resolving any technical challenges.
- Conduct regular check-in calls and provide ongoing support to your client portfolio.
- Facilitate informed decision-making for clients by validating and testing their setups.
- Collaborate with cross-functional teams, including Engineering, Customer Success, and Product.
- Investigate and troubleshoot issues using both internal and external tools.
- Escalate complex technical challenges to engineering teams and propose optimization strategies.
Qualifications:
Essential Skills:
- Proven ability to manage client expectations effectively.
- Willingness to travel as necessary.
- Strong problem-solving capabilities and enthusiasm for addressing complex issues.
- Excellent verbal and written communication skills in English and Russian.
- Familiarity with AdTech, MarTech, MMPs, or similar SaaS environments.
- Demonstrated capacity to independently acquire and apply technical knowledge.
- Experience with terminal operations and data manipulation tools.
- Proficiency in collaboration tools such as Salesforce, JIRA, Confluence, and Asana.
- Understanding of mobile applications, SDKs, and related technologies.
Preferred Qualifications:
- Experience in app development and publishing.
- Background in development, including scripting and tooling (Python, JavaScript, CSS, HTML, etc.).
Benefits:
- Opportunity to influence the ad-tech landscape with a forward-thinking leader.
- Work within diverse, international teams that emphasize transparency and collaboration.
- Access to ongoing professional development and educational opportunities.
- Comprehensive onboarding program to familiarize you with our products.
- Flexible work arrangements, including remote and office options.
- Generous vacation policy with flexible days off.
- Childcare support (Berlin only) and paid parental leave.
- Additional private health insurance and pension contributions.
- Language classes to enhance communication with global colleagues.
- Discounted gym memberships and transportation tickets.
- Wellbeing support through qualified therapists.
- Remote work programs with engaging online events.
- Relocation assistance and visa support for you and your family.
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