Customer Success Manager: German Language Expert

vor 4 Wochen

Hamburg, Hamburg, Deutschland RoomRaccoon Vollzeit

{"h2": "Customer Success Manager: German Speaking", "p": "We are seeking a highly motivated and customer-centric individual to join our growing customer success team in Germany. As a German speaking customer success manager, you will be responsible for driving customer satisfaction, retention, and growth in the DACH region (Germany, Austria, and Switzerland).", "ul": [{"li": "Develop and execute strategies to proactively address customer concerns and mitigate potential churn risks."}, {"li": "Collaborate with sales teams to develop tailored proposals and strategies for expanding customers\u2019 product/service usage."}, {"li": "Provide training and educational resources to empower customers to make the most of our products."}, {"li": "Identify opportunities to optimise and enhance customers\u2019 experiences based on their feedback and usage patterns."}, {"li": "Conduct regular check-ins and status reviews with customers to monitor their progress and satisfaction levels."}, {"li": "Serve as the primary point of contact, building strong and lasting relationships with key stakeholders."}, {"li": "Proactively engage with customers to understand their business goals, challenges, and objectives."}, {"li": "Deliver demos to interested customers demonstrating the scope of our product suite and added benefits."}, {"li": "Reaching out to hoteliers directly, to advise them of the added benefits of RoomRaccoon."}], "h2": "Requirements", "p": "Our ideal candidate will have:", "ul": [{"li": "At least 3 years of relevant work experience"}, {"li": "Hotel sales &/or SaaS background is advantageous"}, {"li": "Language requirement: German and English"}, {"li": "Skills/Attributes: Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell"}, {"li": "Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities"}, {"li": "Drive to revolutionise hoteliers worldwide"}, {"li": "Self-motivated & able to deliver under pressure"}, {"li": "Team-player"}, {"li": "Organised and great eye for detail"}, {"li": "Affection for both international business & tech"}], "h2": "Benefits", "p": "Perks:", "ul": [{"li": "Loyalty Programme (Equity)"}, {"li": "Role Specific: Commission | OTE for sales related roles"}, {"li": "Department incentive bonuses"}, {"li": "Training & Development: Formal training"}, {"li": "Annual hotel experience"}, {"li": "Employee Referral Campaign"}, {"li": "Friday Drinks & Lunches for in-house Raccoons"}, {"li": "Quarterly Office Massages"}, {"li": "Birthday Lunch"}], "p": "About us: This is what you tell people at parties: I am working at an international super-fast-growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world\u2019s best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world", "em": "\u201cIt\u2019s an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world\u2019s number one hotel management system.\u201d - Tijmen van Dijl (CEO & Co-Founder)"}

  • Customer Success Manager: German Language Expert

    vor 3 Wochen

    Hamburg, Hamburg, Deutschland RoomRaccoon Vollzeit

    {"h2": "Customer Success Manager: German Speaking", "p": "We are seeking a highly motivated and customer-centric individual to join our growing customer success team in Germany. As a German speaking customer success manager, you will be responsible for driving customer satisfaction, retention, and growth in the DACH region (Germany, Austria, and...

  • Customer Success Manager: German Language Expert

    vor 3 Wochen

    Hamburg, Hamburg, Deutschland RoomRaccoon Vollzeit

    {"h2": "Customer Success Manager: German Speaking", "p": "We are seeking a highly motivated and customer-centric individual to join our growing customer success team in Germany. As a German speaking customer success manager, you will be responsible for driving customer satisfaction, retention, and growth in the DACH region (Germany, Austria, and...

  • Customer Success Manager: German Language Expert

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland RoomRaccoon Vollzeit

    About the RoleWe are seeking a highly motivated and customer-centric individual to join our growing customer success team in Germany. As a German speaking customer success manager, you will be responsible for driving client satisfaction, retention, and expansion in the DACH region.Key ResponsibilitiesDevelop and execute strategies to proactively address...

  • Customer Success Manager: German Language Expert

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland RoomRaccoon Vollzeit

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    vor 2 Wochen

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  • Customer Success Manager: German Speaking

    vor 3 Wochen

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