Service Incident Coordinator
vor 4 Wochen
Bringen Sie fundierte Kenntnisse im Bereich Incident Management mit und sind Sie ITIL-zertifiziert? Wir suchen einen Service Incident Coordinator, der für die effektive Verwaltung und Bearbeitung von Vorfällen verantwortlich ist.
Ihre Aufgaben:
- Leitung und Koordination der technischen Teams zur schnellen Vorfallbehebung
- Kommunikation von Vorfällen an die Geschäftsführung sowie an die IT-Abteilungen
- Organisation und Moderation von Krisenteams
- Dokumentation und Aktualisierung von kritischen Vorfallinformationen
- Vorbereitung und Durchführung von Nachbesprechungen zu Vorfällen
- Gewährleistung der Einhaltung von Service Level Agreements (SLAs) und kontinuierlicher Verbesserung gemäß ITIL
- Erstellung von Berichten und Optimierung von Leistungskennzahlen
Ihr Profil:
- Erfahrung in der Koordination technischer Teams und im Incident Management
- Kenntnisse in ITIL, IT-Service-Management-Tools, Analyse- und Diagnoseverfahren sowie in Informationssystemtechnologien und -architekturen
- Fähigkeit zur Kommunikation und Dokumentation teilweise in Englisch
- Bereitschaft zur Mobilität und Einsatz an verschiedenen Standorten
Über hubside Consulting GmbH: Wir sind Ihr Partner für maßgeschneiderte Karrierechancen im IT-Bereich. Durch unsere langjährigen Beziehungen zu namhaften Unternehmen erweitern wir Ihre Möglichkeiten und bieten Ihnen Zugang zu exklusiven Stellenangeboten. Bei uns steht der Mensch im Mittelpunkt, und wir setzen auf die Formel Mensch hoch IT. hubside Consulting GmbH ist Ihre Anlaufstelle für die Rekrutierung von Fach- und Führungskräften im IT-Sektor, von System Engineers bis hin zu CIOs, in den Bereichen Personalvermittlung, Arbeitnehmerüberlassung und der Vermittlung von freiberuflichen Experten.
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