Aktuelle Jobs im Zusammenhang mit Customer Service Consultant - Potsdam, Brandenburg - Audi Interaction GmbH
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Customer Service Consultant
vor 3 Monaten
Job Overview:
At Audi Interaction GmbH, we are dedicated to providing exceptional customer support in the realm of Audi services. Our focus lies in addressing inquiries and resolving issues related to Audi warranties, extended warranties, mobility guarantees, and various vehicle concerns. We also facilitate discussions regarding cost-sharing arrangements with our Audi partners, ensuring customer satisfaction even in challenging situations such as delays in the delivery of original parts and new vehicles.
Key Responsibilities:
- Effectively manage escalated customer inquiries in the premium sector, demonstrating autonomy in information gathering.
- Exercise sound judgment to make individualized decisions tailored to each situation.
- Act as a mediator, balancing the interests of AUDI AG, Audi partners, and customers.
- Maintain comprehensive documentation of recurring issues in knowledge databases and develop enhancement programs aimed at improving quality and customer satisfaction.
Required Qualifications:
- Extensive experience in the service industry within the Volkswagen Group.
- Completion of technical or commercial training in the automotive field, with additional certifications such as Diagnostic Technician, Service Technician, or Service Advisor.
- Exceptional negotiation abilities, empathy, strong decision-making skills, and a background in conflict resolution.
- Proficiency in standard software applications, particularly MS Office, with a quick adaptability to new tools.
Additional Benefits:
- Permanent full-time (39 hours per week) or part-time employment options.
- Generous vacation policy with 30 days off and paid leave for special occasions.
- Opportunity for remote work within the EU following onboarding.
- Access to discounted employee car leasing through AUDI AG.
- Convenient public transportation access, subsidized job tickets, and bike leasing options.
- Employee discounts through Corporate Benefits covering fitness, shopping, travel, and more.
- Company-sponsored pension plan.
- Comprehensive onboarding process with professional training and personalized development opportunities.
- Complimentary lunch services with company subsidies and access to free beverages and fruits.
- Health and wellness programs available for employees.
- Incentives for employee referrals.
At Audi Interaction GmbH, we uphold values of appreciation, transparency, accountability, and integrity. We are committed to fostering an inclusive environment that celebrates the individuality of each team member, ultimately benefiting the organization as a whole.
