Customer Service Representative

vor 2 Monaten


Potsdam, Brandenburg, Deutschland Telefónica Vollzeit

Job Title: Customer Service Representative at Telefónica

Contract Type: Full-time / Part-time, permanent

Key Skills: Customer Service, Sales, Communication

Responsibilities

  • Customer Support: Providing assistance to business customers of Telefónica
  • Contract Management: Acting as a point of contact for all contract-related queries
  • Sales: Advising on contract optimization and improvements
  • Solution-Oriented: Developing solutions for customers to ensure high satisfaction

Requirements

  • Ideally a completed commercial education or open to career changers
  • Strong consultation skills and interest in telecommunications products
  • Flexibility for task changes and expansions within the team
  • Excellent communication and written skills in German
  • Service-oriented with a focus on quality
  • Comfortable with technology and possessing technical understanding

Benefits

Modern, flexible work environment: Options for office and home-office work

Training & Development: Intensive onboarding and ongoing training opportunities

Financial Incentives: Company smartphone, corporate benefits, performance-based pay, and transportation subsidies

Health & Wellness: Fitness classes, nutrition counseling, ergonomic improvements, and work-life balance initiatives

Social Responsibility: Opportunities for volunteering and supporting social projects



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