Customer Service Representative
vor 2 Monaten
Job Title: Customer Service Representative at Telefónica
Contract Type: Full-time / Part-time, permanent
Key Skills: Customer Service, Sales, Communication
Responsibilities
- Customer Support: Providing assistance to business customers of Telefónica
- Contract Management: Acting as a point of contact for all contract-related queries
- Sales: Advising on contract optimization and improvements
- Solution-Oriented: Developing solutions for customers to ensure high satisfaction
Requirements
- Ideally a completed commercial education or open to career changers
- Strong consultation skills and interest in telecommunications products
- Flexibility for task changes and expansions within the team
- Excellent communication and written skills in German
- Service-oriented with a focus on quality
- Comfortable with technology and possessing technical understanding
Benefits
Modern, flexible work environment: Options for office and home-office work
Training & Development: Intensive onboarding and ongoing training opportunities
Financial Incentives: Company smartphone, corporate benefits, performance-based pay, and transportation subsidies
Health & Wellness: Fitness classes, nutrition counseling, ergonomic improvements, and work-life balance initiatives
Social Responsibility: Opportunities for volunteering and supporting social projects
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