Customer Service Representative

vor 2 Monaten

Potsdam, Brandenburg, Deutschland Telefónica Vollzeit

Job Summary:

We are seeking a highly skilled and customer-focused professional to join our team at Telefónica as a Customer Service Representative. As a key member of our sales and customer support team, you will be responsible for providing exceptional service to our business customers, handling their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Customer Service: You will be the primary point of contact for our business customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
  • Vertragsmanagement: You will be responsible for managing customer contracts, ensuring that all agreements are up-to-date and that customers are aware of their obligations.
  • Sales and Revenue Growth: You will work closely with our sales team to identify opportunities for growth and develop strategies to increase revenue.
  • Lösungsorientierung: You will be responsible for finding creative solutions to customer problems, ensuring that their needs are met, and that they are satisfied with our services.

Requirements:

  • Education: A degree in a related field, such as business administration or marketing, is preferred but not required.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Experience: Previous experience in customer service or sales is highly desirable.
  • Language: Fluency in German is required, with excellent written and verbal communication skills.

What We Offer:

  • Modern Work Environment: We offer a modern and flexible work environment, with the opportunity to work from home or in our office.
  • Professional Development: We provide ongoing training and development opportunities to help you grow in your career.
  • Competitive Compensation: We offer a competitive salary and benefits package, including a smartphone and a generous allowance for personal use.
  • Corporate Benefits: We offer a range of corporate benefits, including a pension plan, health insurance, and a fitness program.

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