Operations Business Development Manager

vor 2 Wochen

Berlin, Deutschland dentolo Deutschland GmbH Vollzeit

About dentolo

We don’t just offer insurance. We create solutions tailored to needs. Founded in 2015, dentolo builds and operates holistic insurance solutions, radically centered around you. We believe in offering a solution for everyone’s individual needs, so that they and their loved ones can be more carefree. Our solutions are built through conversations with our customers, teams and market specialists. We call this our expert insurance approach. Today, every fourth new online customer in Germany chooses us as their partner for dental and pet health insurance. Our first two brands, dentolo and petolo, are rated 4.5+ of 5 on Google - unlike any other provider. We are customer-obsessed experts that love working together as a team. Our culture is built on collaboration, fast execution and bold actions, always caring about the customer first.

About the job
dentolo Deutschland GmbH is seeking a motivated and experienced French-speaking Operations Business Development Manager (f/m/x) to support the launch of our pet insurance vertical in France. In this role, you will drive process optimization and operational excellence as part of our expansion into the French market.Working under the guidance of the Country Manager, you will take on key responsibilities such as executing strategic projects, developing efficient workflows, and leading a team of claims experts to ensure an outstanding customer experience. Collaborating closely with cross-functional teams, you will contribute to scaling operations and play an integral role in driving our growth in France.

Your role in a team:

Project Ownership & Process Improvement

  • Lead the design and implementation of claims management processes for the French pet insurance product.
  • Implement new structures and processes.
  • Optimize operations, including customer service processes, in collaboration with Team Leads.

Leadership & Team Management

  • Develop and manage a team of claims experts to ensure an exceptional customer experience.
  • Conduct training, evaluations, and continuous improvement discussions.
  • Monitor and improve process compliance and performance goals.
  • Assist in day-to-day customer service operations.

Cross-Department Collaboration

  • Collaborate with the Expansion Project Team and other departments such as Product, Data, Sales and Marketing to define new features, gain insights, and communicate with customers.
  • Provide support during unexpected volume increases.

Daily Business & Operational Support

  • Assist in daily operations to ensure smooth workflows.

Requirements

Must have 😬

  • Hands-on experience in building structures and implementing processes.

  • Experience in a scale-up environment.

  • Proficiency in English and French is required.

  • Strong technical acumen.

  • Ability to build and maintain strong in-house connections.

  • Strong direct communication skills, with the ability to manage expectations and discuss requirements effectively.

Nice to have😊

  • Experience in the insurance industry, particularly in France.
  • Proficiency in German.
  • Technical skills and familiarity with tech tools.

Target achievements for the next half a year:

  • Implement new structures and processes in claims management for the French pet insurance product.
  • Collaborate with other departments for seamless operational improvements.
  • Work closely with the Expansion Project Team and departments like Sales and Product Engineering.
  • Conduct in-depth analysis of the customer experience.
  • Gain a deep understanding of operational processes to identify and implement optimization opportunities.
  • Internalize operational processes and identify inefficiencies.
  • Maintain a hands-on, customer-first approach.

Benefits

Why dentolo?

🌴 Salary & vacation

  • Attractive fixed salary
  • Staggered vacation days, starting at 28 days

🧑‍💻 Mobility & flexibility

  • You have the choice between a free Swapfiets bike, a BVG ticket (“Umweltticket”) or a “Deutschlandticket” subsidized by us
  • Work abroad in the EU for up to 60 days

🧘 Health

  • Benefit from free coaching sessions with nilo.health, our mental health tool
  • Free dental or pet health insurance - to experience our products yourself

📚 Development

  • Training budget of €750 per year
  • Regular (360 degree) feedback

🙌 Team spirit

  • Legendary summer and winter parties
  • Regular team events

Sounds like the perfect job for you?
We look forward to receiving your application and getting to know you

dentolo is an equal opportunity and diversity employer. We strive to create a friendly, safe, and welcoming environment for all our team members, regardless of ethnicity, gender, gender identity and expression, sexual orientation, limitations and talents of any kind, physical appearance, social background, marital status, age, or religion (or lack thereof).

When you apply, we focus solely on your experience and motivation. You decide what additional information you want to disclose (photo, marital status, religion, gender, nationality, etc.). We value and treat all applications equally.

  • Business Operations Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Bundesnotar Vollzeit

    Business Operations ManagerJob Summary: As a Senior Business Operations Manager at {company}, you will oversee the development and implementation of business strategies across multiple departments. Your expertise will drive growth, improve efficiency, and enhance customer satisfaction.

  • Business Operations Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    At Delivery Hero, we are looking for a skilled Business Operations Manager to lead our Logistics Product Operations team and drive exceptional customer experiences. This role will oversee key business metrics such as Delivery Time, UTR, and CPO, working to maximize the potential of our product stack. As a vital connector between Operations and Product/Tech,...

  • Business Development Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland JobImpulse GmbH Vollzeit

    The company is seeking a Business Development Manager to drive enterprise growth and expansion in new markets.The ideal candidate will have a strong background in business strategy and be able to identify new opportunities for growth and development.The role requires strong communication and interpersonal skills, with the ability to build relationships with...

  • Key Business Operations Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland WISAG Gebäudetechnik Berlin GmbH & Co. KG Vollzeit

    **Unlock Your Business Potential**We are seeking a highly skilled Business Operations Manager to join our team at {company}. In this role, you will be responsible for managing and coordinating business operations, ensuring seamless day-to-day activities, and driving growth.Main ResponsibilitiesDevelop and implement business strategies to drive growth and...

  • Business Development Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Küche Aktiv GmbH Berlin Vollzeit

    Key Responsibilities:As a Business Development Manager, you will be responsible for identifying and pursuing new business opportunities to drive commercial growth and revenue expansion for our company. You will work closely with cross-functional teams to develop and execute targeted sales strategies, leveraging your expertise in sales, marketing, and...

  • Business Development Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland moovel Group Vollzeit

    Job SummaryWe are seeking a highly skilled Business Development Manager to join our team at moovel Group. As a key member of our sales leadership team, you will be responsible for driving sales efforts in a competitive market, executing business development and sales initiatives to achieve company growth goals, and leading account management engagement with...

  • International Business Development Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Creativ Personaldienstleistungen GmbH Vollzeit

    About the Role:We are seeking an experienced International Business Development Manager to join our team. As a key member of our business development department, you will be responsible for identifying and pursuing new business opportunities, developing and managing strategic partnerships, and driving revenue growth.Key Responsibilities:Develop and execute...

  • Business Development Manager

    Vor 2 Tagen

    Berlin, Deutschland Arrow Electronics, Inc. Vollzeit

    Position: Business Development Manager Job Description: Arrow ECS (Enterprise Computing Solutions) is a global powerhouse in technology distribution and value-added services. We connect the world's leading technology suppliers with a vast network of resellers, systems integrators, and service providers, ensuring that the market is equipped to drive...

  • Business Development Manager

    Vor 4 Tagen

    Berlin, Deutschland Arrow Electronics, Inc. Vollzeit

    Position:Business Development ManagerJob Description:Arrow ECS (Enterprise Computing Solutions) is a global powerhouse in technology distribution and value-added services. We connect the world's leading technology suppliers with a vast network of resellers, systems integrators, and service providers, ensuring that the market is equipped to drive innovation...

  • Business Development Manager:in

    vor 6 Monaten

    Berlin, Deutschland Enpal Grid Operations GmbH Vollzeit

    StellenbeschreibungAls Teil des Business Development Teams im Bereich Grid Operations, das wichtige Projekte für das Leadership-Team umsetzt und eng mit dem Director Grid Operations zusammenarbeitetSelbstständige Vorantreibung von Projekten zu Themen wie Operations, Prozessexzellenz und strategischer WeiterentwicklungIdentifizierung analytischer...

  • Business Development Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Drivy Vollzeit

    About DrivyWe're a leading carsharing marketplace in Europe, revolutionizing the way people move around. Our mission is to make carsharing a convenient and flexible option for everyone.As a key player in the automotive industry, we're committed to innovation and growth. We're looking for a talented Business Development Manager to join our team in Germany.Key...

  • Business Development Manager

    vor 6 Monaten

    Berlin, Deutschland TechBiz Global Vollzeit

    TechBiz Global GmbH is seeking a dynamic and results-driven Business Development Manager to join our Sales department. As a Business Development Manager specializing in FinTech, you will be responsible for identifying new business opportunities, building and maintaining client relationships, and driving revenue growth in the financial technology sector.The...

  • Business Development Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland bildungsmarkt vulkan & waldenser gmbh Vollzeit

    Job Title: Business Development Manager - Enterprise SolutionsDescription:We are seeking a highly motivated Business Development Manager to join our team. As a Business Development Manager, you will be responsible for identifying and pursuing new business opportunities, building and maintaining relationships with key clients, and developing strategic...

  • Business Development Manager

    Vor 2 Tagen

    Berlin, Deutschland Arrow Electronics, Inc. Vollzeit

    Business Development Manager Arrow ECS (Enterprise Computing Solutions) is a global powerhouse in technology distribution and value-added services. And watching the following Arrow Corporate Video - YouTube Business Development Manager Assists with the development and execution of strategy and business development. Responsible for implementing...

  • Business Development Manager

    vor 6 Monaten

    Berlin, Deutschland Snaphunt Vollzeit

    The OfferWork in a company with a solid track record of performanceFantastic work cultureAttractive Salary & BenefitsThe JobYour responsibilities will include:Assess new partnership opportunities and establish commercial and strategic relationships with our key targeted partnersMaintain and strengthen relationships with existing partnersContinuously search...

  • {title} - Operations Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland AUTO1 Global Services SE & Co. KG Vollzeit

    We are looking for a highly skilled {title} to join our team at {company}. As a {title}, you will be responsible for overseeing day-to-day operations, managing teams, and driving business growth.Main Responsibilities:Develop and implement business strategies to drive growth and revenueLead and manage teams to achieve business objectivesOversee day-to-day...

  • Business Development Liaison

    vor 3 Wochen

    Berlin, Berlin, Deutschland Hubstaff Vollzeit

    Job Title: Business Development LiaisonJob Summary:The Business Development Liaison will act as a bridge between Vividreal Solutions and international partners. This role involves facilitating communication, negotiations, and transactions to ensure smooth and successful business operations across borders. The Business Development Liaison for Vividreal...

  • Business Development Manager

    vor 6 Monaten

    Berlin, Deutschland TechBiz Global GmbH Vollzeit

    TechBiz Global is a leading IT recruitment company. We provide IT recruitment, outstaffing, outsourcing, software development, and different consulting services with a primary focus on making our partners achieve their business goals successfully. At TechBiz Global, we celebrate diversity and are promoting an inclusive environment. Our clients and partners...

  • Business Development Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland moovel Group Vollzeit

    Job Summary: We are seeking an experienced Business Development Specialist to join our team at moovel Group. As a key member of our sales leadership team, you will be responsible for driving business development and sales initiatives to achieve company growth goals.About the Role:Drive day-to-day operations related to business development activitiesFoster...

  • Senior Business Development Manager

    vor 6 Monaten

    Berlin, Deutschland Luvent Consulting Vollzeit

    Luvent Consulting GmbH is a leading international development consultancy specialised in private sector development, climate change and digitalization. Our clients are major international donor organisations including the European Union, the German development agencies GIZ and KFW as well as the African and Asian Development Banks. They trust Luvent to...