Presales Technical Consultant
vor 4 Monaten
With the continuous growth and expansion, we are always looking for people who have passion and want to make an impact being part of iTS .
Therefore, are you looking for an exciting Presales Technical role within a fast-paced working environment? If so, this is an excellent opportunity to join a progressive international software house (circa 110 employees worldwide) working from your home office in Northwest Germany and occasionally from our office in Dusseldorf.
This role is working in a fast-paced environment as part of a close-knit international team. It is an excellent opportunity to utilise your communication skills and join our friendly global Presales team. This role requires an enthusiastic, details-orientated individual with a 'can-do' attitude who can provide high quality Presales and Channel Support to our Managed Print Solution Dealer Channel and Partner Managers, located in the DACH region. On occasions you may also be required to assist your Presales colleagues with queries from other regions.
Tasks- This role is based in Northwest Germany and will involve travel across the DACH region to attend joint customer / partner visits with Channel Partner Managers.
- Assisting Channel Partner Managers to grow the account base, increase partner acquisition and partner retention.
- Answering incoming telephone calls and presales queries raised in Freshdesk.
- Participating in teleconferences, where technical and functional advice is required.
- Performing online demonstrations and webinars.
- Involvement in high level presales escalations and ensuring that you are a great ambassador for the company.
- Quoting German-speaking customers and partners as and when required.
- Training the Channel Sales Team and partners on both the technical and functional aspects of the company's products particularly when new products and version updates are released.
- Running hands on technical workshops for iTS staff and our partners.
- Writing and proof-reading product manuals, technical white papers and statement of works.
- Conducting competitive analysis of non-ITS portfolio products.
- Communicating customers’ technical requirements to the installations team prior to implementation.
- Providing development with an insight as to what customers require from future integrations.
- Liaising with third parties when custom integration is required and documenting requirements and creating functional specifications.
- Building and maintaining relationships with suppliers to ensure iTS is positioned to provide the best customer service to its customers and resellers.
- Support Marketing by contributing in writing of product brochures and participating in exhibitions and regional conferences where iTS is exhibiting.
- Assisting with the completion of tenders and coordinating the company’s response.
- Ad hoc general administration.
- Good communicator with excellent telephone manner.
- Superb spoken and written communication (Native German and English).
- Customer-facing experience is essential.
- The ability to self-learn and resolve complex issues.
- Ability to work under pressure and be flexible due to the nature of this job role.
- Self-disciplined with the ability to work efficiently, independently and as part of a team.
- Excellent timekeeping.
- Thinking outside of the box and attention to detail.
- A good level of technical experience and skills in solution finding and problem solving.
- Virtual server platform and Azure experience is a desirable.
- Experience of print and copy management and scanning software is desirable.
- Positive attitude and willingness to learn and develop within a growing organisation.
- Driving licence is essential.
- Minimum one-year experience in a Presales environment is required.
- A career in a stable and established global organisation considered as a leader in its field.
- Competitive Salary depending on experience.
- Company laptop and mobile.
- Reimbursement of business travel per km.
- 25 days annual leave.
- Extensive training and support.
- A dynamic working environment with both international ethos, inclusive work culture and a family feel.
Our company culture is to be open and friendly and there is a big element of teamwork.
Most important is attitude and work ethic. The position offered is an enjoyable and highly rewarding one that requires a large investment of both time and hard, intelligent work. ITS demands high standards of personal integrity, professionalism and loyalty at all times.
All applications to accompany CVs in English
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