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Presales Technical Consultant

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland Info Technology Supply Ltd Vollzeit
About the Role

We are seeking a highly skilled and experienced Technical Sales Specialist to join our team at Info Technology Supply Ltd. As a key member of our Presales team, you will play a crucial role in providing exceptional support to our customers and partners in the DACH region.

Key Responsibilities
  • Provide high-quality Presales and Channel Support to our Managed Print Solution Dealer Channel and Partner Managers.
  • Assist Channel Partner Managers in growing the account base, increasing partner acquisition, and partner retention.
  • Answer incoming telephone calls and presales queries raised in our ticketing system.
  • Participate in teleconferences, providing technical and functional advice as required.
  • Perform online demonstrations and webinars to showcase our products and services.
  • Involvement in high-level presales escalations, ensuring you are a great ambassador for our company.
  • Quoting German-speaking customers and partners as and when required.
  • Train the Channel Sales Team and partners on the technical and functional aspects of our products, particularly when new products and version updates are released.
  • Run hands-on technical workshops for our staff and partners.
  • Write and proof-read product manuals, technical white papers, and statements of work.
  • Conduct competitive analysis of non-ITS portfolio products.
  • Communicate customers' technical requirements to our installations team prior to implementation.
  • Provide development with insights into customers' requirements for future integrations.
  • Liaise with third parties when custom integration is required, documenting requirements and creating functional specifications.
  • Build and maintain relationships with suppliers to ensure we are positioned to provide the best customer service to our customers and resellers.
  • Support Marketing by contributing to the writing of product brochures and participating in exhibitions and regional conferences where we are exhibiting.
  • Assist with the completion of tenders and coordinate our company's response.
  • Perform ad-hoc general administration tasks.
Requirements
  1. Excellent communication skills with a good telephone manner.
  2. Superb spoken and written communication skills in both German and English.
  3. Customer-facing experience is essential.
  4. The ability to self-learn and resolve complex issues.
  5. Ability to work under pressure and be flexible due to the nature of this job role.
  6. Self-disciplined with the ability to work efficiently, independently, and as part of a team.
  7. Excellent timekeeping.
  8. Thinking outside the box and attention to detail.
  9. A good level of technical experience and skills in solution finding and problem-solving.
  10. Virtual server platform and Azure experience is desirable.
  11. Experience of print and copy management and scanning software is desirable.
  12. Positive attitude and willingness to learn and develop within a growing organisation.
  13. Driving licence is essential.
  14. Minimum one-year experience in a Presales environment is required.
Benefits
  • A career in a stable and established global organisation considered a leader in its field.
  • Competitive salary depending on experience.
  • Company laptop and mobile.
  • Reimbursement of business travel per km.
  • 25 days annual leave.
  • Extensive training and support.
  • A dynamic working environment with both international ethos, inclusive work culture, and a family feel.