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Presales Technical Consultant

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland Info Technology Supply Ltd Vollzeit
About the Role

We are seeking a highly skilled Presales Technical Consultant to join our team at Info Technology Supply Ltd. As a key member of our Presales team, you will play a critical role in driving business growth and customer satisfaction.

Key Responsibilities
  • Develop and maintain strong relationships with our Channel Partner Managers and Dealer Channel to drive account growth, partner acquisition, and retention.
  • Provide high-quality Presales and Channel Support to our customers and partners, ensuring seamless sales and implementation processes.
  • Collaborate with cross-functional teams to identify and address customer needs, develop solutions, and deliver exceptional customer experiences.
  • Conduct product demonstrations, webinars, and workshops to educate customers and partners on our solutions.
  • Participate in high-level presales escalations, ensuring that you are a great ambassador for our company.
  • Quote and sell our solutions to German-speaking customers and partners.
  • Train and enable our Channel Sales Team and partners on our products and solutions.
  • Run hands-on technical workshops for our staff and partners.
  • Write and proofread product manuals, technical white papers, and statements of work.
  • Conduct competitive analysis of non-ITS portfolio products.
  • Communicate customer technical requirements to our installations team prior to implementation.
  • Provide development insights on customer requirements for future integrations.
  • Liaise with third parties for custom integration and document requirements and create functional specifications.
  • Build and maintain relationships with suppliers to ensure we provide the best customer service to our customers and resellers.
  • Support Marketing by contributing to product brochures and participating in exhibitions and regional conferences.
  • Assist with tender completion and coordinate our company's response.
  • Perform ad-hoc general administration tasks.
Requirements
  • Excellent communication skills with a strong telephone manner.
  • Superb spoken and written communication skills in Native German and English.
  • Customer-facing experience is essential.
  • The ability to self-learn and resolve complex issues.
  • Ability to work under pressure and be flexible due to the nature of this job role.
  • Self-disciplined with the ability to work efficiently, independently, and as part of a team.
  • Excellent timekeeping.
  • Thinking outside the box and attention to detail.
  • A good level of technical experience and skills in solution finding and problem-solving.
  • Virtual server platform and Azure experience is desirable.
  • Experience of print and copy management and scanning software is desirable.
  • Positive attitude and willingness to learn and develop within a growing organisation.
  • Driving license is essential.
  • Minimum one-year experience in a Presales environment is required.
What We Offer
  • A career in a stable and established global organisation considered a leader in its field.
  • Competitive salary depending on experience.
  • Company laptop and mobile.
  • Reimbursement of business travel per km.
  • 25 days annual leave.
  • Extensive training and support.
  • A dynamic working environment with both international ethos, inclusive work culture, and a family feel.