Customer Optimisation Operations Specialist

vor 2 Wochen

Sankt Julian, Deutschland Tipico Vollzeit

**Company Description**
We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you ready to turn up the power and bring the thrill of _Spannung _into your working life? Then show us your game face - because we’re looking for a **Customer Operations Optimisation Specialist **(M/F/x)** to join the team

You will be supporting the Customer Operations Optimisation Manager with all technical tickets which are created by the Customer Operations teams that are focused on a specific part of the product. Working closely to different technical teams, you will be responsible for identifying technical improvements in order to optimise operations flows and will also assist with the integration of new tools within the Customer Operations Department. You will be involved in elevating the product experience.

**Job Description** Your playing field**:

- ** Optimise**.** You will the Customer Operations management to optimise flows from a product optimisation perspective in order to increase efficiencies.
- ** Product focus.** You will identify potential improvements on both and the verification tools.
- ** Stakeholder management. **You will write business with a clear scope and share them with relevant stakeholders.
- ** Integrate. **Assist with the integration of new tools within the Customer Operations department.
- ** Testing. **You will carry out User Acceptance Testing on new tools and released features. You will also be identifying technical bugs and liaise with vendors and product owners to ensure improvements are done to the tool/product.
- ** Optimising tools. **You will find ways of optimising the tools through UAT and analysis of configurations, in order to increase the success rate.
- ** Training. **You will deliver training on the used tools to all impacted stakeholders.
- ** Ownership. **You will own contracts for the verification tools and make sure they are escalated, approved and renewed on time including the invoicing aspect. You will also ensure that JIRA is always up to date and lead training sessions on such a process.

**Qualifications** Which skills should you bring to the pitch**:

- ** Minimum of 2 years’ relevant experience.** Working in a similar operational role with an understanding.
- ** Excellent Understanding of all Customer Operations Functions. **We need your knowledge to reach our goals, along with an understanding project management, managing tickets, and stakeholder management.
- ** Languages.** Our #oneteam consists of more than 50 different nationalities working together to achieve Tipico's mission. **English** is the way we communicate within the company
- score some extra points with us if you can speak and write in **German** too.
- ** Communication Skills. **Communication is key, and therefore we are looking for someone that excels in stakeholder management, communication and presentation skills.
- ** Advanced analytical, decision-making and problem-solving skills. **We need your data analytics and reporting skills to come up with the best solutions for us.

**Additional Information** This is how we score with you**:

- ** Established International Group. **We have a solid foundation on which to grow.
- ** Personal and Professional Growth. **We offer you opportunities to develop and grow to unlock your potential.
- ** Relocation Support. **To make your move to Malta as smooth as possible
- ** Competitive Package. **We care for our employees, offering a competitive salary, Private health and dental insurance, and subsidized parking.
- ** On-site childcare. **Worried about where to leave your 3+ year-old kids? We’ve got a game plan.
- ** Gym Allowance. **Because we love Sports
- ** Modern offices. **Our very own Tipico tower provides an open-plan space with the latest technology.
- ** Events. **Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- ** Supportive Environment. **We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

If you have any questions or comments about this role, our TA team is happy to help you Feel free to reach out to us on our social media channels

  • Psp Technical Specialist

    vor 2 Wochen

    Sankt Julian, Deutschland iGP Operations LTD Vollzeit

    **About Us**: We at iGaming Platform are all about **positive attitude**! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going...

  • Customer Operations Project Coordinator

    vor 1 Woche

    Sankt Julian, Deutschland Tipico Vollzeit

    **Company Description** Our Lineup** We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments...

  • Customer Support Agent

    vor 4 Wochen

    Sankt Julian, Deutschland iGP Operations LTD Vollzeit

    **About Us: We at iGaming Platform are all about **positive attitude**! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going...

  • Vip Customer Support Representative Portuguese

    vor 1 Woche

    Sankt Julian, Rheinland-Pfalz, Deutschland iGP Operations LTD Vollzeit

    WHO WE AREiGaming Platform develops innovative iGaming software products for online casinos. Our simple and intuitive UI makes it easy to change content, update offers and promotions, and even the layout of your casino site in just a few quick and easy clicks.YOUR RESPONSIBILITIES Build strong personal relationships with the VIP players to maximize loyalty,...

  • Paid Media Specialist

    vor 2 Monaten

    Sankt Julian, Deutschland WKND Vollzeit

    At WKND, we're looking for a super talented and results-driven marketer to plan, run, and make magic happen with our paid media campaigns! Focus on programmatic advertising, paid social media, and PPC channels to drive targeted traffic, boost conversions, and help us conquer the online gambling industry! Join our team and let's make some serious marketing...

  • Co Quality Control Specialist

    vor 2 Wochen

    Sankt Julian, Deutschland Tipico Vollzeit

    **Company Description** We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung,...

  • Senior Operations Executive

    vor 2 Monaten

    Sankt Julian, Deutschland Quad Consultancy Vollzeit

    Our client is an online retailer with a presence across Europe selling multiple brands direct to consumers. Due to continued growth they require a Senior Operations Executive to work across the organisation, including Customer Service, warehousing and logistics. **Responsibilities**: - Stock Management - Warehousing - Customer Support Staffing - Reporting

  • Talent Acquisition and Employer Branding Specialist

    vor 2 Monaten

    Sankt Julian, Deutschland iGP Operations LTD Vollzeit

    We are looking for a TA and Employer branding specialist to join our HR team. Your responsibilities will be: - Hands on hiring responsibility from sourcing to offering a role - Responsible for coordinating the execution of a local employer branding plan - Working closely with the HR team to co-ordinate a first class service - Co-ordinate and deliver...

  • Co Analytics Specialist

    vor 2 Wochen

    Sankt Julian, Deutschland Tipico Vollzeit

    **Company Description** We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung,...

  • Director of Managed Services

    vor 3 Wochen

    Sankt Julian, Deutschland iGP Operations LTD Vollzeit

    **About Us: We at iGaming Platform are all about **positive attitude**! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going...

  • Customer Support Agent

    Vor 2 Tagen

    Sankt Julian, Deutschland Zastrpay Vollzeit

    **Company Description** We are Zastrpay.** As an innovative, product-focused & leading cash payment provider, we have a mission: We bring cash to the digital world! Thanks to many years of experience in cash transactions, we developed a strong understanding of our customers' needs. We operate offices in St. Julian's, Malta as well as in Vienna, Austria and...

  • Head of CRM

    vor 2 Wochen

    Sankt Julian, Deutschland iGP Operations LTD Vollzeit

    **About Us: We at iGaming Platform are all about **positive attitude**! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going...

  • Responsible Gambling Specialist

    vor 1 Woche

    Sankt Julian, Deutschland Trider Ltd Vollzeit

    **Who We Are** What exactly do we do here at White Label Casinos? Well, that’s easy! We make white label casinos that players love. And that’s it! That’s literally our bread and butter. And we’re damn good at it. By utilizing our all-in-one casino solution, we’re able to create online casinos for our clients that stand out from the crowd. Because...

  • Risk, Fraud

    vor 4 Wochen

    Sankt Julian, Deutschland iGP Operations LTD Vollzeit

    **About Us**: We at iGaming Platform are all about positive attitude! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to grow and learn. We want people to take the action and lead by example. In everything we do, we constantly aim for excellence by going above and...

  • Risk, Fraud

    vor 6 Stunden

    Sankt Julian, Deutschland iGP Operations LTD Vollzeit

    **About Us**: We at iGaming Platform are all about positive attitude! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to grow and learn. We want people to take the action and lead by example. In everything we do, we constantly aim for excellence by going above and...

  • Head of Account Management

    vor 2 Wochen

    Sankt Julian, Deutschland iGP Operations LTD Vollzeit

    **About Us: We at iGaming Platform are all about **positive attitude**! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going...

  • Talent Acquisition Specialist

    Vor 4 Tagen

    Sankt Julian, Deutschland Evolution Vollzeit

    As a Talent Acquisition Specialist, you will have the opportunity to learn more than you have in the past at a pace you most likely have not yet experienced. Working closely with various internal stakeholders you will report directly to the HR Business Partner for Business Support. **Main Responsibilities** - Be fully involved in the recruitment lifecycle...

  • Talent Acquisition Specialist

    vor 1 Woche

    Sankt Julian, Rheinland-Pfalz, Deutschland Evolution Vollzeit

    As a Talent Acquisition Specialist, you will have the opportunity to learn more than you have in the past at a pace you most likely have not yet experienced. Working closely with various internal stakeholders you will report directly to the HR Business Partner for Business Support.Main Responsibilities Be fully involved in the recruitment lifecycle by...

  • Content & CRM Executive

    vor 3 Wochen

    Sankt Julian, Deutschland iGP Operations LTD Vollzeit

    **About Us**: We at iGaming Platform are all about **positive attitude**! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going...

  • Marketing Coordinator

    vor 2 Wochen

    Sankt Julian, Deutschland LiveScore Group Vollzeit

    **Hybrid working** **The Role** Reporting to the CRM Manager you will work closely with the team in helping to implement and enhance the overall CRM strategy for LiveScore Bet; covering the Netherlands region. The main responsibilities of the role will include assisting with campaign planning, creation and optimisation of all sports, casino and...