Customer Support Agent

vor 8 Monaten

Sankt Julian, Deutschland iGP Operations LTD Vollzeit

**About Us:
We at iGaming Platform are all about **positive attitude** We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going above and beyond. Our values demonstrate our commitment to establishing a welcoming and **rewarding workplace** where everyone may thrive and significantly **impact the industry**. Come and be a part of our inspiring team by joining us

**About the role:
As a Customer Support Agent, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for our players. Your ability to communicate effectively, resolve issues efficiently, and maintain a deep understanding of our iGaming products and services will be essential to your success in this role. Additionally, coming from a multi-brand company and would be considered a significant advantage.

**What You’ll Do:
- Serve as a primary point of contact for multiple teams, including Customer Service, regarding player inquiries and unresolved bets.
- Investigate and effectively resolve potential issues, including the escalation of time-sensitive matters.
- Escalate complex customer issues to the team manager and relevant internal departments.
- Aid customers in tasks such as registration, bonuses, participation in marketing campaigns, verification, payouts, deposits, resolution of technical issues, and any other inquiries.
- Promote brand promotions to customers, providing updates on ongoing campaigns to sustain their engagement.
- Stay well-informed about new information, policies, and procedures.
- Identify patterns indicative of fraud or gambling-related concerns and escalate as necessary.
- Develop a comprehensive understanding of our products and tools, encompassing specific features of casino, live casino, sports betting, and games, along with proficiency in the tools associated with each product.
- Contribute innovative ideas and provide constructive feedback to enhance operational processes, continuously striving for improvements and showcasing creativity.

**About You:
- Demonstrated experience in customer support roles and previous iGaming experience is a plus.
- Experience in a Sports betting environment is considered an asset.
- Proficiency in English is essential, and any other language is an asset.
- Excellent communication skills and a strong customer service orientation.
- Adept at active listening, displaying empathy, and engaging in delivering exceptional service.
- Ability to work both independently and collaboratively within a team.
- Flexibility to accommodate varying shift schedules, including weekdays, weekends and nights.
- Exceptional attention to detail and commitment to accuracy.
- Strong aptitude for problem-solving and effective performance under pressure.
- Demonstrated good judgment and ability to manage stressful situations.
- Demonstrated positive attitude, adaptability, and a can-do approach.

**What We Offer:
- Enjoy the best of both worlds with our **hybrid work**, which provides flexibility and freedom while maintaining a strong team Connection.
- Live a balanced and healthy lifestyle with the help of our **wellness allowance**.
- Enjoy delicious meals regularly with our **office lunches** and, socialize with your co-workers.
- Stay fuelled throughout the day with our regular **breakfast snacks**.
- Satisfy your cravings with our monthly **Wolt credits**, which can be used at a wide variety of restaurants.
- Along with private** health insurance**, we offer free **eye-sight tests**.
- Never stress about finding a parking spot again with our **private parking options**.
- Enjoy our **employee exclusive discounts** around the island.
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