Risk, Fraud

**About Us**:
We at iGaming Platform are all about positive attitude We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to grow and learn. We want people to take the action and lead by example. In everything we do, we constantly aim for excellence by going above and beyond. Our values demonstrate our commitment to establishing a welcoming and rewarding workplace where everyone may thrive and significantly impact the industry. Come and be a part of our inspiring team by joining us

**About the role**:
***
The Risk, Fraud & Payment Team Leader will be assisting with evaluations, training & support, ensuring that the Risk, Fraud & Payment analysts provide the expected levels of service in line with the regulations and procedures, reporting directly to the Risk, Fraud & Payment Operations Manager. Moreover, you will be the key go-to person with a strong eye for detail, analytical skills, and expert problem-solving skills to ensure the full satisfaction of our customers.

**What You’ll Do**:

- Manage and oversee the team of Analysts during needed business operational hours and be the first point of escalation for all agents.
- Being responsible for monitoring, assessing, and reporting on performance in all Payments, Fraud, and KYC related matters and that company SLAs are met daily and exceptionally such as document and pay-out handling times.
- Ensure the team follows best practices when it comes to Payments, KYC & Risk in line with the department KPIs.
- Provide and assessing quality and productivity assessment for all Analysts.
- Review and manage any escalated issues and resolve them in a timely manner in line with company agreed SLAs.
- Providing regular feedback, communicating departmental changes in procedures, and ensuring the department is up to date with the latest policies and that these are being followed correctly.
- Monitor bonus abuse, identity theft, and other types of fraud cases and take actions where needed to reduce/mitigate any potential risks and losses and that these are reported effectively.
- Report on the team’s productivity, efficiency, and performance to the Risk, Fraud & Payment Operations Manager daily.
- Mentor and overseeing the team’s performance with regular one to ones.
- Assisting the Risk, Fraud & Payment Operations Manager on different projects.
- Manage and plan the schedule for the team and set day to day tasks ensuring all aspects of the workload are covered within the daily operational needs.
- Deliver training sessions covering specific areas such as back office, PSP back office, procedures, quality, and process.
- Identify individual and team skill gaps, creating development plans, delivering refreshment training and up-skilling analysts to be fully competent.

**About You**:

- At least 3 years of experience in KYC, risk, and payment management, with a strong understanding of payment processing systems and fraud detection.
- At least 1 year of experience as Team Leader or Supervisor in payments, customer risk assessments, and KYC, within the gaming industry.
- Solid knowledge of online payments, gaming accounts, banking, and payment processing.
- Experience with payment and risk management software and tools (Worldline Paymentiq, Seon, Onfido, or similar tools).
- As a key go-to person, you must have sound knowledge and understanding of related legislation and regulations in fraud and risk mitigation.
- Positive can-do attitude, self-motivated, and lead by example attitude.
- Real problem-solver in stressful situations to always see the big picture.
- Excellent analytical skills and a curious mindset and challenges the status quo.
- Agile thinker with a knack for numbers, data, and patterns.
- Great team player, able to empathize and engage with people.
- Excellent communicator in both verbal and written English. Fluency in any other language is considered a plus.
- Hand on to deliver the best training and interaction with others.
- Experience with sportsbooks is considered an asset.
- Knowledge of EDD and AML regulations within the gaming industry is considered an asset.

**What We Offer**:

- Enjoy the best of both worlds with our hybrid work, which provides flexibility and freedom while maintaining a strong team Connection.
- 20 days for year remotely from everywhere
- Live a balanced and healthy lifestyle with the help of our wellness allowance.
- Enjoy delicious meals regularly with our office lunches and, socialize with your co-workers.
- Stay fuelled throughout the day with our regular breakfast snacks.
- Satisfy your cravings with our monthly Wolt credits, which can be used at a wide variety of restaurants.
- Along with private health insurance, we offer free eye-sight tests.
- Never stress about finding a parking spot again with our private parking options.
- Enjoy our employee-exclusive discounts around the island.
- LinkedIn
- Instagram