Director of Managed Services

vor 7 Monaten


Sankt Julian, Deutschland iGP Operations LTD Vollzeit

**About Us:
We at iGaming Platform are all about **positive attitude** We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going above and beyond. Our values demonstrate our commitment to establishing a welcoming and **rewarding workplace** where everyone may thrive and significantly **impact the industry**. Come and be a part of our inspiring team by joining us

**About the role:
**What You’ll Do:
- Mentor and develop a high-performing CS, CRM and RFM teams, providing guidance, coaching, and professional growth opportunities to ensure that the team excels at achieving KPIs.
- Develop and implement strategies to enhance the company's Managed Services operations, focusing on continuous improvement and growth.
- Manage relationships with third-party service providers and vendors, ensuring effective collaboration and adherence to service-level agreements.
- Ensure compliance with relevant regulations and laws, particularly those related to online gaming and data protection.
- Develop and maintain budgets, financial projections, and performance metrics for the Managed Services operations, ensuring efficient resource allocation and cost-effectiveness.
- Provide leadership and guidance to the company's team of employees and service providers, fostering a culture of excellence and accountability.
- Oversee overall business operations, including the CRM, Risk, Fraud, and Customer Support teams, to ensure seamless coordination and achievement of business objectives.
- Facilitate cross-functional collaboration and communication, breaking down potential silos and fostering synergy across departments.
- Drive process improvement initiatives using tools such as process mapping, data analysis, and training workshops to optimize business workflows.
- Identify key business objectives, communicate them effectively across teams, and manage their implementation and achievement.
- Prepare monthly reports indicating key performance metrics across all departments, providing insights and recommendations for continuous improvement.

**About You:
- 3+ years of experience in a leadership role overseeing Managed Services operations, preferably in the online gaming sector. Platform business experience is considered a plus.
- Strong understanding of relevant regulations and laws, with experience ensuring compliance in a highly regulated environment.
- Proven track record of developing and implementing successful strategies to drive growth and improve operational efficiency.
- Excellent leadership and communication skills, with the ability to inspire and motivate teams to achieve exceptional results.
- Analytical mindset with the ability to leverage data to drive informed decision-making and continuous improvement.
- Strong project management skills, with the ability to manage multiple priorities and deadlines effectively.

**What We Offer**:

- Enjoy the best of both worlds with our **hybrid work**, which provides flexibility and freedom while maintaining a strong team connection
- Enjoy the flexibility of **remote work** for up to 20 days per year
- Live a balanced and healthy lifestyle with the help of our **wellness allowance**:

- Enjoy delicious meals regularly with our **office lunches** and, socialize with your co-workers
- Stay fuelled throughout the day with our regular **breakfast snacks**:

- Satisfy your cravings with our monthly **Wolt credits**, which can be used at a wide variety of restaurants
- Along with private** health insurance**, we offer free **eye-sight tests**:

- Never stress about finding a parking spot again with our **private parking options**:

- Enjoy our **employee exclusive discounts** around the island
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