Head of CRM

vor 7 Monaten

Sankt Julian, Deutschland iGP Operations LTD Vollzeit

**About Us:
We at iGaming Platform are all about **positive attitude** We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going above and beyond. Our values demonstrate our commitment to establishing a welcoming and **rewarding workplace** where everyone may thrive and significantly **impact the industry**. Come and be a part of our inspiring team by joining us

**About the role:
As the Head of CRM at iGP, you will play a pivotal role in shaping and executing our customer relationship management strategies. You'll lead a team responsible for enhancing customer engagement, loyalty, and retention through personalized communication and targeted campaigns.

**What You’ll Do:
- Develop and implement comprehensive CRM strategies to optimize customer lifecycle management, increase retention rates, and maximize lifetime value.
- Lead and inspire a team of CRM professionals, providing guidance and fostering a culture of excellence and collaboration.
- Oversee the creation, execution, and analysis of CRM campaigns, continuously refining strategies based on performance metrics and customer feedback for multiple verticals.
- Collaborate with clients and analytics teams to integrate CRM initiatives seamlessly into overall marketing strategies and business objectives.
- Utilize data-driven insights to identify opportunities for personalization, segmentation, and targeted messaging, enhancing the overall customer experience.
- Monitor key performance indicators (KPIs) related to customer engagement, retention, and revenue, providing regular reports and insights to stakeholders.
- Keep abreast of industry trends, best practices, and emerging technologies in CRM and iGaming to drive innovation and maintain a competitive edge.

**About You:
- Proven experience in leading and developing teams, with a focus on mentorship and performance management.
- Proficiency in Fast Track or similar CRM tools, with a track record of driving results through effective data management and campaign execution.
- Strong understanding of the iGaming industry, including customer behavior and regulatory considerations.
- Exceptional ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong analytical skills, with the ability to derive insights and make data-driven decisions.
- Ability to think strategically and develop innovative CRM initiatives that drive engagement and revenue.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.

**What We Offer**:

- Enjoy the best of both worlds with our **hybrid work**, which provides flexibility and freedom while maintaining a strong team connection
- Enjoy the flexibility of **remote work** **from abroad** for up to 20 days per year
- Live a balanced and healthy lifestyle with the help of our **wellness allowance**:

- Enjoy delicious meals regularly with our **office lunches** and, socialize with your co-workers
- Stay fuelled throughout the day with our regular **breakfast snacks**:

- Satisfy your cravings with our monthly **Wolt credits**, which can be used at a wide variety of restaurants
- Along with private** health insurance**, we offer free **eye-sight tests**:

- Never stress about finding a parking spot again with our **private parking options**:

- Enjoy our **employee exclusive discounts** around the island
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