Psp Technical Specialist

vor 7 Monaten

Sankt Julian, Deutschland iGP Operations LTD Vollzeit

**About Us**:
We at iGaming Platform are all about **positive attitude** We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going above and beyond. Our values demonstrate our commitment to establishing a welcoming and **rewarding workplace** where everyone may thrive and significantly **impact** the industry**. Come and be a part of our inspiring team by joining us

**About the role**:
As a PSP Technical Support specialist, you will play a crucial role in ensuring the continuous high acceptance rate of implemented payment methods. This position involves managing and optimizing payment processes, addressing technical issues, and performing reconfigurations in back-office systems and payment aggregator tools such as PIQ and Praxis. Strong technical acumen, problem-solving skills, and an understanding of the iGaming payment landscape are essential.

**What **You’ll** Do**:

- Monitor and analyse payment method performance, identifying areas for improvement to ensure high acceptance rates.
- Collaborate with stakeholders to implement strategies for optimizing the payment process.
- Provide technical assistance to internal teams and external partners in addressing payment-related issues.
- Troubleshoot and resolve technical challenges related to payment methods promptly.
- Perform reconfigurations in back-office systems and payment aggregator tools (e.g., PIQ, Praxis) to enhance payment method acceptance.
- Collaborate with development teams to implement necessary changes and updates.
- Document and maintain comprehensive records of payment method configurations, changes, and issue resolutions.
- Contribute to the development of knowledge base articles for common payment-related queries.
- Work closely with cross-functional teams, including product managers, developers, and support teams, to ensure a seamless payment experience for users.

**About You**:

- Bachelor's degree in a relevant technical field or equivalent work experience (minimum 2 years in a similar position).
- Proven experience in technical support or payment operations within the iGaming industry.
- Familiarity with payment aggregator tools such as PIQ and Praxis.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Knowledge of payment processing technologies and industry trends.
- Experience with reconfiguring payment methods in back-office systems and payment aggregator tools.
- Understanding of PCI-DSS compliance and other relevant security standards.
- Customer-focused with a commitment to maintaining high payment acceptance rates.
- Detail-oriented, organized, and capable of managing multiple tasks simultaneously.
- Ability to adapt to a dynamic and fast-paced iGaming environment.
- Team player with effective collaboration skills.

**What We Offer**:

- Enjoy the best of both worlds with our **hybrid work**, which provides flexibility and freedom while maintaining a strong team Connection.
- Live a balanced and healthy lifestyle with the help of our **wellness allowance**.
- Enjoy delicious meals regularly with our **office lunches** and, socialize with your co-workers.
- Stay fuelled throughout the day with our regular **breakfast snacks**.
- Satisfy your cravings with our monthly **Wolt** credits**, which can be used at a wide variety of restaurants.
- Along with private** health insurance**, we offer free **eye-sight tests**.
- Never stress about finding a parking spot again with our **private parking options**.
- Enjoy our **employee exclusive discounts** around the island.
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