(Senior) Specialist Customer Experience

**Your Tasks**: - Leading international customer research projects such as Web intercepts (from project ideation to study design and international roll-out) - Close collaboration with international internal stakeholders (e.g. country CX teams, data privacy/legal team, HR team, Marketing team, etc.) - Prioritization, assignment and execution of international...

**Your Tasks**: - Leading international customer research projects such as Web intercepts (from project ideation to study design and international roll-out) - Close collaboration with international internal stakeholders (e.g. country CX teams, data privacy/legal team, HR team, Marketing team, etc.) - Prioritization, assignment and execution of international...

Your Tasks The customer and customer satisfaction are the focus of your work Together with the team you are responsible for the successful implementation of global care strategy in all MediaMarktSaturn countries You are the main responsible for strategical forecasting and yearly budget planning for the outsourced Customer Care operations across...

Your Tasks The customer and customer satisfaction are the focus of your work Together with the team you are responsible for the successful implementation of global care strategy in all MediaMarktSaturn countries You are the main responsible for strategical forecasting and yearly budget planning for the outsourced Customer Care operations across...

For us „Let's Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across...

For us „Let's Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across...

Your Tasks The customer and customer satisfaction are the focus of your work Together with the team you are responsible for the successful implementation of global care strategy in all MediaMarktSaturn countries You are the main responsible for strategical forecasting and yearly budget planning for the outsourced Customer Care operations across...

**Your Tasks**: - The customer and customer satisfaction are the focus of your work - Together with the team you are responsible for the successful implementation of global care strategy in all MediaMarktSaturn countries - You are the main responsible for strategical forecasting and yearly budget planning for the outsourced Customer Care operations across...

Senior Process Management Specialist - ITIL/ITSM & SW Quality (M/F/d) **Innovation & Cooperation** **Professional** - Ingolstadt, Wolfsburg **YOUR TEAM**: Within our interdisciplinary team "Engineering Cross Functions" we focus on maintaining and refining existing on-premise and cloud backend solutions, alongside implementing new and innovative functions...

Senior Process Management Specialist - ITIL/ITSM & SW Quality (M/F/d) **Innovation & Cooperation** **Professional** - Ingolstadt, Wolfsburg **YOUR TEAM**: Within our interdisciplinary team "Engineering Cross Functions" we focus on maintaining and refining existing on-premise and cloud backend solutions, alongside implementing new and innovative functions...

(Senior) Process Management Specialist - Cloud Platform Operations (M/F/d) **Innovation & Cooperation** **Professional** - Ingolstadt, Wolfsburg, Berlin At CARIAD, it’s our mission to transform automotive mobility for everyone, everywhere, making it safer, more sustainable, and more comfortable in every way. To deliver on that promise, we’re building...

Senior Project Management Specialist - Body Systems (M/F/d) **Project - & Product Management** **Professional** - Ingolstadt At CARIAD, it’s our mission to transform automotive mobility for everyone, everywhere, making it safer, more sustainable, and more comfortable in every way. To deliver on that promise, we’re building a unified technology and...

Senior Project Management Specialist - High performance ECU Body Platform (M/F/d) **Project - & Product Management** **Professional** - Ingolstadt At CARIAD, it’s our mission to transform automotive mobility for everyone, everywhere, making it safer, more sustainable, and more comfortable in every way. To deliver on that promise, we’re building a...

(Senior) Specialist Process Management - Procurement (M/F/d) **Finance & Purchasing** **Professional** - Ingolstadt We are CARIAD, an automotive software company and part of the Volkswagen Group. Our mission is to make the automotive experience safer, more sustainable, more comfortable, more digital, and more fun. Soon, we'll be a team of more than 5,000...

**Your Tasks**: - Strategic and operational management of customer satisfaction with regard to our own brands - Responsibility for meeting on-time lead times for customer orders - Initiating and moderating regular roundtables with all MediaMarktSaturn countries and / or different departments (e.g. Category Management, Business Planning, Logistics, our...

Senior Project Management Specialist - ADAS & AD (M/F/d) **Project - & Product Management** **Professional** - Ingolstadt, Mönsheim/Stuttgart, Munich **YOUR TEAM**: A new organiszation in the process of beiing built-up from scratch, we are aiming to bring assisted and aoutomated driving features to our roads on our journey towards autonomous...

**Aufgaben**: - Strategische und operative Steuerung der Kundenzufriedenheit hinsichtlich unserer Eigenmarken - Verantwortung für die Einhaltung von termingerechten Durchlaufzeiten bei Kundenaufträgen - Initiierung und Moderation regelmäßiger Roundtables mit allen MediaMarktSaturn-Ländern und / oder unterschiedlichen Abteilungen (z.B. Category...

Aufgaben Übernahme und Bearbeitung eingehender Rechtsfälle aus dem Online- und Marktumfeld, mit Fokus auf Gewährleistungsfällen und deren rechtssichere sowie kundenorientierte Abwicklung Schnittstellenfunktion zu unseren Märkten und unserer Rechtsabteilung Betreuung von Eskalationsfällen im 3rd Level außerhalb der Prozesse in Abstimmung mit...

Aufgaben Übernahme und Bearbeitung eingehender Rechtsfälle aus dem Online- und Marktumfeld, mit Fokus auf Gewährleistungsfällen und deren rechtssichere sowie kundenorientierte Abwicklung Schnittstellenfunktion zu unseren Märkten und unserer Rechtsabteilung Betreuung von Eskalationsfällen im 3rd Level außerhalb der Prozesse in Abstimmung mit...

**Aufgaben**: - Erste Anlaufstelle für die User auf unseren Social-Media-Kanälen - Engagement, Care und das Monitoring der User-Aktivitäten - Schnittstelle zu unseren Märkten und Fachabteilungen - Rechtzeitiges erkennen von Krisen sowie lösungsorientierte Deeskalation - Übernahme von Recherchearbeiten bei entsprechenden Kundenanfragen sowie Klärung...