Senior Specialist Forecast and Planning Global
vor 3 Wochen
**Your Tasks**:
- The customer and customer satisfaction are the focus of your work
- Together with the team you are responsible for the successful implementation of global care strategy in all MediaMarktSaturn countries
- You are the main responsible for strategical forecasting and yearly budget planning for the outsourced Customer Care operations across the 11 European countries
- You are responsible for the operative, tactical monthly forecasting for the outsourced Customer Care operations across all MediaMarktSaturn countries
- You are the main responsible to validate the new resource planning for the outsourcer and monitor the recruitment process at the outsourcers for all MediaMarktSaturn countries
- You are validating the workforce planning of the outsourcing partners for the MediaMarktSaturn countries You will advise the countries on strategic and operational developments in customer care, and you manage their expectations towards global customer care
- You always keep an eye on changes in the market and competition and thus continuously develop the customer care concept using best practices (digitization & automation) and relevant KPIs (NPS, CSAT, FCRR) as part of a balanced scorecard
- You drive scalable, customer-oriented processes, structures, and ways of thinking to enable the best possible performance
- Besides the customer care team, you work closely with stakeholders from the areas of customer experience and operational excellence across all countries to achieve improvements in the interest of the customer
- You report to and align with the leadership team, peers and senior stakeholders to achieve improvements and create the best possible customer care experience
- Together with the team and internal/external partners, you act as the customer's ambassador to make WoW moments tangible for our customers
**Your Profile**:
- You have a university degree in business administration/international management or a comparable course and at least several years of professional experience in a similar position in customer service
- Experience in Customer Service Workforce Management and Forecasting
- English business fluent
- Speaking of any other languages of the 11 MMS Countries would be a plus
- You have strong analytical skills and work in a data-driven manner
- You have a real passion for customer needs and proven success in implementing sustainable, customer-oriented measures in complex corporate structures
- You are a strong Leader (M/F/d) with positive energy and team spirit
- You have experience in addressing blockages at all levels transparently and appreciatively, in developing pragmatic solution proposals and in implementing necessary changes with confidence
- You have proven expertise in service management processes, technologies in the field of service management and service automation
- You bring proven skills in interface management and effective collaboration and communication with different stakeholders
- Experience in an international role is a plus
**About Us**:
Als Teil der globalen Kundenbetreuung bist du der zentrale Botschafter des Kunden im Unternehmen. In enger Zusammenarbeit mit internen und externen Partnern sorgst du für einen reibungslosen Ablauf der Kundenbetreuung. Du ermöglichst die erfolgreiche Einführung von OneCare in den Regionen und leitest den Betrieb danach. Du erstellst Berichte und Aktionspläne zu relevanten Leistungs
- und Qualitäts-KPIs sowie Kundeneinblicke für die Organisation und das Top-Management. Du arbeitest im Spannungsfeld zwischen Kunden, Anbietern und Ländern/Betrieben. Du identifizierst datenbasierte Optimierungspotenziale und trägst sie mit Leidenschaft zu den Geschäftspartnern und der Länderorganisation und steuerst ihre Umsetzung.
**Additional Benefits**:
**Job Infos**:
Location: Ingolstadt
MediaMarktSaturn Retail Group
Department: HQ - Customer Experience & Customer Care
Entrylevel: Professional Level
Type of Employement: Full Time
Working Hours: 37,5
Persona: Job Requisition HQ Employee
Recruiter: Timo-Kristoffer Scheffen
Recruiter: Timo-Kristoffer Scheffen
-
Ingolstadt, Deutschland MediaMarktSaturn Retail Group VollzeitYour Tasks The customer and customer satisfaction are the focus of your work Together with the team you are responsible for the successful implementation of global care strategy in all MediaMarktSaturn countries You are the main responsible for strategical forecasting and yearly budget planning for the outsourced Customer Care operations across...
-
Ingolstadt, Deutschland MediaMarktSaturn Retail Group VollzeitYour Tasks The customer and customer satisfaction are the focus of your work Together with the team you are responsible for the successful implementation of global care strategy in all MediaMarktSaturn countries You are the main responsible for strategical forecasting and yearly budget planning for the outsourced Customer Care operations across...
-
Ingolstadt, Deutschland MediaMarktSaturn VollzeitFor us „Let's Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across...
-
Ingolstadt, Bayern, Deutschland MediaMarktSaturn VollzeitFor us „Let's Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across...
-
Ingolstadt, Deutschland MediaMarktSaturn Retail Group VollzeitYour Tasks The customer and customer satisfaction are the focus of your work Together with the team you are responsible for the successful implementation of global care strategy in all MediaMarktSaturn countries You are the main responsible for strategical forecasting and yearly budget planning for the outsourced Customer Care operations across...
-
Senior Specialist International Category Management
vor 2 Wochen
Ingolstadt, Deutschland MediaMarktSaturn Retail Group VollzeitYour Tasks Responsibility for the product “Forecast” within our Forecast & Replenishment software Responsibility for prioritizing the development, aligned with our business needs within Demand Planning Close contact (national & international) with all relevant stakeholders to develop the product with and for them Design and implementation of...
-
Ingolstadt, Deutschland MediaMarktSaturn Retail Group VollzeitYour Tasks Responsibility for the product “Forecast” within our Forecast & Replenishment software Responsibility for prioritizing the development, aligned with our business needs within Demand Planning Close contact (national & international) with all relevant stakeholders to develop the product with and for them Design and implementation of...
-
Ingolstadt, Deutschland MediaMarktSaturn Retail Group VollzeitYour Tasks Responsibility for the product “Forecast” within our Forecast & Replenishment software Responsibility for prioritizing the development, aligned with our business needs within Demand Planning Close contact (national & international) with all relevant stakeholders to develop the product with and for them Design and implementation of...
-
(Senior) Technical Project Management Specialist
vor 2 Stunden
Ingolstadt, Deutschland CARIAD SE Vollzeit(Senior) Technical Project Management Specialist - E3 1.1 (M/F/d) **Project - & Product Management** **Professional** - Ingolstadt, Wolfsburg, Mönsheim/Stuttgart, Berlin At CARIAD, we're bundling and further expanding the Volkswagen Group's software expertise. We’re uniting over 6,500 global experts to build a scalable technology stack, including a...
-
(Senior) Process Management Specialist
vor 1 Woche
Ingolstadt, Deutschland CARIAD SE Vollzeit(Senior) Process Management Specialist - Business Functions (M/F/d) **Strategy & Communication, Project - & Product Management** **Professional** - Ingolstadt At CARIAD, it’s our mission to transform automotive mobility for everyone, everywhere, making it safer, more sustainable, and more comfortable in every way. To deliver on that promise, we’re...
-
Demand Planner
vor 4 Wochen
Ingolstadt, Deutschland DSJ Global VollzeitPosition: Demand PlannerLocation: Ingolstadt, GermanyI am representing a leading consumer goods retailer in Ingolstadt, dedicated to providing exceptional products and services to our customers. Whose commitment to excellence drives them to seek talented individuals who share our passion for delivering outstanding results. They are now expanding their team...
-
Specialist Supply Planner
vor 2 Wochen
Ingolstadt, Deutschland Manpower VollzeitSpecialist Supply Planner (g/n) **Specialist Supply Planing? Dann lesen Sie bitte weiter!**: Für unseren Kunden, ein namhafter Elektrofachmarkt mit Sitz in Ingolstadt, suchen wir Sie als Specialist Supply Planner. Die Stelle ist in Vollzeit 37,5 Stunden / Woche, 50% Home Office ist möglich. Wir suchen ab sofort, vorerst befristet über...
-
(Senior) Specialist Business Planning
vor 2 Monaten
Ingolstadt, Deutschland MediaMarktSaturn Vollzeit**Aufgaben**: - Erstellung der Bestellplanung für das Eigenmarken Sortiment in Abstimmung mit den verantwortlichen Abteilungen - Analyse des Sortiments und der Performance der Artikel - Maßnahmencontrolling zur Sicherstellung der Budgeterreichung - Reporting der Bestände und relevanter KPIs - Erstellung von Business Cases bei Einführung neuer Produkte -...
-
(Senior) Specialist Business Planning
vor 1 Monat
Ingolstadt, Deutschland MediaMarktSaturn Vollzeit**Aufgaben**: - Erstellung der Bestellplanung für das Eigenmarken Sortiment in Abstimmung mit den verantwortlichen Abteilungen - Analyse des Sortiments und der Performance der Artikel - Maßnahmencontrolling zur Sicherstellung der Budgeterreichung - Reporting der Bestände und relevanter KPIs - Erstellung von Business Cases bei Einführung neuer Produkte -...
-
Senior Project Management Specialist
Vor 3 Tagen
Ingolstadt, Deutschland CARIAD SE VollzeitSenior Project Management Specialist - Technical Partnerships (M/F/d) **Project - & Product Management** **Professional** - Ingolstadt At CARIAD, it’s our mission to transform automotive mobility for everyone, everywhere, making it safer, more sustainable, and more comfortable in every way. To deliver on that promise, we’re building a unified...
-
Specialist Demand
vor 2 Monaten
Ingolstadt, Deutschland MediaMarktSaturn Retail Group VollzeitAufgaben Analyse der Replenishment Parameter im Demand & Supply Planning Tool (RELEX) Zusammenarbeit mit der Demand Planning Domain zur Weiterentwicklung des Demand & Supply Planning Tools Definition und Umsetzung von Verbesserungsmaßnahmen zur Steigerung der Effizienz in den Demand & Supply Planning Teams Entwicklung von Dashboards zu besserer...
-
(Senior) Project Management Specialist
vor 43 Minuten
Ingolstadt, Deutschland CARIAD SE Vollzeit(Senior) Project Management Specialist - Body Controller (M/F/d) **Project - & Product Management** **Professional** - Ingolstadt At CARIAD, we're bundling and further expanding the Volkswagen Group's software expertise. We’re uniting over 6,500 global experts to build a scalable technology stack, including a software platform, unified electronic...
-
Mandatory Internship
vor 2 Wochen
Ingolstadt, Deutschland Continental VollzeitYour tasks For the winter semester 2023/24, with start date September, we are looking for support in the form of a mandatory intern (M/F/diverse) for our Global Manufacturing Management team. It is also possible to combine a compulsory share with a voluntary internship of up to 3 months. The VED ECU Launch team develops and projects cost-optimized...
-
(Senior) Specialist Process Management
vor 1 Monat
Ingolstadt, Deutschland CARIAD SE Vollzeit(Senior) Specialist Process Management - Procurement (M/F/d) **Finance & Purchasing** **Professional** - Ingolstadt We are CARIAD, an automotive software company and part of the Volkswagen Group. Our mission is to make the automotive experience safer, more sustainable, more comfortable, more digital, and more fun. Soon, we'll be a team of more than 5,000...
-
German and English-speaking Driver
vor 2 Wochen
Ingolstadt, Deutschland Intellias Vollzeit**Intellias** is a technology enabler for the world’s leading companies. With over 3200 specialists on board, we combine engineering craftsmanship and technology expertise to solve challenges of any nature, scale, and complexity. The company’s development centers are located in Poland, Portugal, Ukraine, Croatia, Bulgaria, Spain, the UK, Colombia, and...
