Senior Customer Operations Lead

vor 3 Monaten

Berlin, Deutschland Formlabs Vollzeit

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.

Founded in Boston in 2011, Formlabs is now one of the leading 3D printer manufacturers in the world. Our internal sales and services teams, as well as a network of more than 100 distribution partners represent us throughout the globe across various verticals. The Customer Strategy and Operations team drives key go to market initiatives, and supports sales and services leads with planning, insights, process optimization, and project management, thereby enabling Formlabs to deliver the best customer experience in 3D printing across the globe. We are looking for an experienced and ambitious professional to navigate data projects across teams and regions.

If you are experienced with process and operations optimization, have an exceptional, proactive "can-do" attitude, have fun understanding and breaking down complex issues and put the solutions into action, and enjoy working with clever teammates and diverse stakeholders, then we have the perfect challenge for you Join our team as **Senior Customer Operations Lead**.

**The job**:

- Analyze sales and services processes, projects, and programs and identify opportunities for improvement, implementing changes to enhance productivity
- Prioritize projects with ambiguity and complexity, focusing on impactful returns in both finances and time
- Lead complex sales and services operations projects by analyzing requirements, defining project scope, developing project approach and timeline & collaborating with diverse stakeholders and departments to deliver
- Provide leadership and mentorship to the Go-To-Market operations team

**You**:

- 5+ years of experience as a sales operations manager or related role
- Experience with Salesforce, Magento or similar software
- Excel at communication and stakeholder management
- Bachelor's degree in Business Administration, Sales, or a related field; MBA is a plus.

**Bonus Points**:

- Experience with SaaS or hardware companies
- Project management certification

**Our Perks**:

- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Shares in the company (we're a double unicorn company)
- In-office catering 3x per week, plus daily free beverages and snacks
- Monthly 50 EUR mobility subsidy (incl. BVG Firmenticket & Swapfiets)
- Weekly yoga classes
- Free mental health & well-being sessions with an external partner
- Learning and development budget
- Free 3D prints
- Urban Sports Club discount
- Supplementary, opt-in German pension scheme
- Fun team events

**We build amazing things. Come join us**

**Even if you don't check every box, but see yourself contributing, please apply. **Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Lead Customer Success Operations

    vor 3 Monaten

    Berlin, Deutschland charles Vollzeit

    **Lead Customer Success Operations & Enablement (m/d/f)** - Full-time - Berlin_ At charles, one of Europe's fastest growing **SaaS** companies, **Customer Success** (CS) is key to company growth. As our** **Lead Customer Success Operations & Enablement**,** you will play a pivotal role in driving our mission to humanize **e-commerce** by enabling ever more...

  • Senior Marketing Operations Lead

    vor 2 Wochen

    Berlin, Deutschland Lokalise Vollzeit

    **Who are we** Founded in 2017, Lokalise is a cloud-based translation management system that helps businesses streamline their localization processes. It provides a platform for managing translations of software, websites, mobile apps, and other digital content. Overall, Lokalise helps businesses improve their time-to-market, increase translation quality,...

  • Senior Customer Service Operations Manager

    Vor 4 Tagen

    Berlin, Berlin, Deutschland Raisin Vollzeit

    PositionWir suchen einen erfahrenen Kundenservice-Operations-Manager, der sich auf den Datenschutz und das Mahnwesen spezialisiert hat. Der Schwerpunkt dieser Position liegt auf der Weiterentwicklung von Prozessen, Services und Lösungen für unser Solution Management Team EU.AufgabenAls Schnittstelle zwischen unseren Kunden und uns bringt der Senior...

  • Senior Customer Service Operations Manager

    Vor 4 Tagen

    Berlin, Berlin, Deutschland Raisin Vollzeit

    PositionWir suchen einen erfahrenen Kundenservice-Operations-Manager, der sich auf den Datenschutz und das Mahnwesen spezialisiert hat. Der Schwerpunkt dieser Position liegt auf der Weiterentwicklung von Prozessen, Services und Lösungen für unser Solution Management Team EU.AufgabenAls Schnittstelle zwischen unseren Kunden und uns bringt der Senior...

  • Lead Customer Service Operations

    vor 1 Monat

    Berlin, Berlin, Deutschland M1 Med Beauty Berlin GmbH Vollzeit

    Leitung Kundenservice / Head of Customer Service M1 Med Beauty is a leading provider in the field of medical aesthetics, operating numerous specialized centers across various countries. Our facility in Berlin-Köpenick is recognized as one of the largest and most advanced centers for cosmetic procedures in Europe, equipped with state-of-the-art operation...

  • Investing Product Operations Lead

    vor 1 Woche

    Berlin, Berlin, Deutschland Trade Republic Vollzeit

    About the RoleWe are seeking an experienced Investing Product Operations Lead to join our team at Trade Republic. As a key member of our Investing Product Operations team, you will be responsible for driving the development and implementation of our investing operations strategy.Key ResponsibilitiesLead the Investing Product Operations team to ensure...

  • Investing Product Operations Lead

    vor 1 Woche

    Berlin, Berlin, Deutschland Trade Republic Vollzeit

    About the RoleWe are seeking an experienced Investing Product Operations Lead to join our team at Trade Republic. As a key member of our Investing Product Operations team, you will be responsible for driving the development and implementation of our investing operations strategy.Key ResponsibilitiesLead the Investing Product Operations team to ensure...

  • Investing Product Operations Lead

    Vor 5 Tagen

    Berlin, Berlin, Deutschland Trade Republic Vollzeit

    About the RoleWe are seeking an experienced Investing Product Operations Lead to join our team at Trade Republic. As a key member of our Investing Product Operations team, you will be responsible for driving the development and implementation of our investing operations strategy.Key ResponsibilitiesLead the Investing Product Operations team to ensure...

  • Investing Product Operations Lead

    Vor 5 Tagen

    Berlin, Berlin, Deutschland Trade Republic Vollzeit

    About the RoleWe are seeking an experienced Investing Product Operations Lead to join our team at Trade Republic. As a key member of our Investing Product Operations team, you will be responsible for driving the development and implementation of our investing operations strategy.Key ResponsibilitiesLead the Investing Product Operations team to ensure...

  • Senior Team Lead Account Management

    vor 4 Monaten

    Berlin, Deutschland Comgy GmbH Vollzeit

    **JOIN US!**: Unser schnell wachsendes SaaS-Unternehmen in der PropTech - und Energieeffizienzbranche sucht einen erfahrenen **Senior Team Lead** Account Management**, um unser Team motivierter Account Manager bei der Entwicklung, Bindung und dem Ausbau nachhaltiger Kundenbeziehungen zu unterstützen und ein außergewöhnliches Kundenerlebnis...

  • Senior Team Lead Account Management

    vor 4 Monaten

    Berlin, Deutschland Comgy GmbH Vollzeit

    JOIN US! Unser schnell wachsendes SaaS-Unternehmen in der PropTech - und Energieeffizienzbranche sucht einen erfahrenen Senior Team Lead Account Management, um unser Team motivierter Account Manager bei der Entwicklung, Bindung und dem Ausbau nachhaltiger Kundenbeziehungen zu unterstützen und ein außergewöhnliches Kundenerlebnis sicherzustellen. Als...

  • Senior Director Sales Operations

    vor 2 Wochen

    Berlin, Berlin, Deutschland Teufel Vollzeit

    About the RoleWe are seeking a highly experienced Senior Director Sales Operations to join our team at Teufel. As a key member of our leadership team, you will be responsible for developing and implementing strategic sales plans that drive business growth and profitability.Key ResponsibilitiesDevelop and execute comprehensive sales strategies that integrate...

  • Senior Director Sales Operations

    vor 2 Wochen

    Berlin, Berlin, Deutschland Teufel Vollzeit

    About the RoleWe are seeking a highly experienced Senior Director Sales Operations to join our team at Teufel. As a key member of our leadership team, you will be responsible for developing and implementing strategic sales plans that drive business growth and profitability.Key ResponsibilitiesDevelop and execute comprehensive sales strategies that integrate...

  • Customer Support Operations Leader

    vor 1 Monat

    Berlin, Berlin, Deutschland Bold Vollzeit

    Your RoleAs the Support Operations Leader, your primary responsibility will be to guide and expand the Support team, ensuring we uphold our exceptional customer service standards. With a customer satisfaction rate exceeding 95%, you and your team will work diligently to maintain this high level of service. Your player-coach approach will be essential in...

  • Operations Lead Customer Service Manager

    Vor 5 Tagen

    Berlin, Berlin, Deutschland AH-Trading GmbH Vollzeit

    JobbeschreibungWir suchen einen erfahrenen Operations Lead Customer Service, der unsere Kunden mit erstklassigem Service betreut und unsere Customer-Service-Teams leitet.AufgabenLeitung und Organisation des Customer-Service-TeamsPersonalplanung, Schulung und Leistungsbewertung der Customer-Service-MitarbeiterBudgetplanung und Kostenkontrolle für den...

  • Operations Lead Customer Service Manager

    Vor 5 Tagen

    Berlin, Berlin, Deutschland AH-Trading GmbH Vollzeit

    JobbeschreibungWir suchen einen erfahrenen Operations Lead Customer Service, der unsere Kunden mit erstklassigem Service betreut und unsere Customer-Service-Teams leitet.AufgabenLeitung und Organisation des Customer-Service-TeamsPersonalplanung, Schulung und Leistungsbewertung der Customer-Service-MitarbeiterBudgetplanung und Kostenkontrolle für den...

  • Investing Product Operations Lead

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Trade Republic Vollzeit

    About the RoleWe are seeking an experienced Investing Product Operations Lead to join our team at Trade Republic. As a key member of our operations team, you will be responsible for managing the investing product operations team, ensuring seamless execution of initiatives, and driving data-informed decision-making.Key ResponsibilitiesTake ownership of the...

  • Investing Product Operations Lead

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Trade Republic Vollzeit

    About the RoleWe are seeking an experienced Investing Product Operations Lead to join our team at Trade Republic. As a key member of our operations team, you will be responsible for managing the investing product operations team, ensuring seamless execution of initiatives, and driving data-informed decision-making.Key ResponsibilitiesTake ownership of the...

  • Support Shift Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Wolt Vollzeit

    About the RoleWe are seeking a highly motivated and experienced Support Shift Lead to join our team at Wolt. As a Support Shift Lead, you will be responsible for leading our Support team during shifts, ensuring efficient operation and a good customer experience.Key ResponsibilitiesSupervise and lead our Support team during shifts, ensuring a high level of...

  • Support Shift Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Wolt Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Support Shift Lead to join our team at Wolt. As a Support Shift Lead, you will be responsible for leading our Support team during shifts, ensuring efficient operation and a good customer experience.Key ResponsibilitiesSupervise and lead our Support team during shifts, ensuring a high level of...